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Disclaimer:

 

All advertised prices exclude government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge.

New vehicle pricing includes all offers and incentives. Prices may include incentives that are dependent upon payment or purchase method. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at (863) 804-6160 or by visiting us at the dealership.

**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% interest and 20% downpayment.

Must finance with VCI to qualify for the advertised price.

have a trade

Basic Info

Body:
Sport Utility
HWY:
29 MPG
City:
22 MPG
Exterior:
PLATINUM GRAY
Interior:
STORM GRAY LEATHERETTE
Engine:
Intercooled Turbo Regular Unleaded I-4 2.0 L/121
Trans:
Automatic

Vehicle Details

  • 2 LCD Monitors In The Front
  • 2 Seatback Storage Pockets
  • 3 12V DC Power Outlets
  • 40-20-40 Folding Split-Bench Front Facing Manual Reclining Fold Forward Seatback Rear Seat w/Manual Fore/Aft
  • 8-Way Driver Seat
  • Air Filtration
  • Audio Theft Deterrent
  • Cargo Area Concealed Storage
  • Cargo Space Lights
  • Carpet Floor Trim
  • Compass
  • Cruise Control w/Steering Wheel Controls
  • Day-Night Rearview Mirror
  • Delayed Accessory Power
  • Digital/Analog Display
  • Distance Pacing w/Traffic Stop-Go
  • Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination, Driver And Passenger Auxiliary Mirror
  • Driver Foot Rest
  • Dual Zone Front Automatic Air Conditioning
  • Engine Immobilizer
  • Fade-To-Off Interior Lighting
  • Fixed 50-50 Bench Leatherette 3rd Row Seat Front, Manual Fold Into Floor, 2 Manual and Adjustable Head Restraints
  • FOB Controls -inc: Trunk/Hatch/Tailgate and Remote Engine Start
  • Front And Rear Map Lights
  • Front Center Armrest and Rear Center Armrest
  • Front Cupholder
  • Full Carpet Floor Covering -inc: Carpet Front And Rear Floor Mats
  • Full Cloth Headliner
  • Full Floor Console w/Covered Storage, Mini Overhead Console w/Storage and 3 12V DC Power Outlets
  • Gauges -inc: Speedometer, Odometer, Engine Coolant Temp, Tachometer, Oil Temperature, Trip Odometer and Trip Computer
  • Heated Front Comfort Seats -inc: 10-way power driver's seat w/power lumbar support and 6-way manual front passenger seat w/height adjustment
  • HVAC -inc: Underseat Ducts and Console Ducts
  • Illuminated Glove Box
  • Instrument Panel Covered Bin, Dashboard Storage, Driver / Passenger And Rear Door Bins
  • Interior Trim -inc: Metal-Look Instrument Panel Insert, Metal-Look Door Panel Insert and Metal-Look Interior Accents
  • Leather/Metal-Look Gear Shift Knob
  • Leather/Piano Black Steering Wheel
  • Leatherette Door Trim Insert
  • Manual Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints
  • Manual Tilt/Telescoping Steering Column
  • Outside Temp Gauge
  • Passenger Seat
  • Perforated V-Tex Leatherette Seating Surfaces
  • Perimeter Alarm
  • Power 1st Row Windows w/Front And Rear 1-Touch Up/Down
  • Power Door Locks w/Autolock Feature
  • Power Fuel Flap Locking Type
  • Power Rear Windows and Fixed 3rd Row Windows
  • Proximity Key For Doors And Push Button Start
  • Radio w/Seek-Scan, MP3 Player, Clock, Speed Compensated Volume Control, Steering Wheel Controls, Voice Activation and Radio Data System
  • Radio: Discover Media AM/FM/HD -inc: 8 touchscreen navigation, WMA/MP3/FLAC/CD player, USB and aux-in, voice control, 6-speaker sound system, VW Car-Net App-Connect smartphone integration and interface (Apple CarPlay, Android Auto and MirrorLink), VW Car-Net security and service connected car service (limited subscription), VW Car-Net guide and inform enhanced navigation and infotainment (subscription required), Bluetooth connectivity and SiriusXM Satellite Radio (w/limited-time trial subscription)
  • Rear Cupholder
  • Redundant Digital Speedometer
  • Remote Keyless Entry w/Integrated Key Transmitter, Illuminated Entry and Panic Button
  • Seats w/Leatherette Back Material
  • Streaming Audio
  • Systems Monitor
  • Tracker System
  • Trip Computer
  • Trunk/Hatch Auto-Latch
  • Window Grid And Roof Mount Diversity Antenna
  • Body-Colored Door Handles
  • Body-Colored Front Bumper
  • Body-Colored Power Heated Side Mirrors w/Manual Folding and Turn Signal Indicator
  • Body-Colored Rear Bumper w/Black Rub Strip/Fascia Accent and Chrome Bumper Insert
  • Chrome Bodyside Insert, Black Bodyside Cladding and Black Wheel Well Trim
  • Chrome grille
  • Chrome Side Windows Trim and Black Front Windshield Trim
  • Clearcoat Paint
  • Compact Spare Tire Mounted Inside Under Cargo
  • Cornering Lights
  • Deep Tinted Glass
  • Express Open/Close Sliding And Tilting Glass 1st And 2nd Row Sunroof w/Power Sunshade
  • Fixed Rear Window w/Fixed Interval Wiper and Defroster
  • Front Fog Lamps
  • Fully Automatic Aero-Composite Halogen Daytime Running Headlamps w/Delay-Off
  • Fully Galvanized Steel Panels
  • LED Brakelights
  • Lip Spoiler
  • Power Liftgate Rear Cargo Access
  • Roof Rack Rails Only
  • Steel Spare Wheel
  • Tailgate/Rear Door Lock Included w/Power Door Locks
  • Tires: 18 All-Season
  • Variable Intermittent Wipers w/Heated Jets
  • Wheels: 18 Thin Multi-Spoke 2-Tone Alloy
  • Wheels: 18" Thin Multi-Spoke 2-Tone Alloy
  • Tires: 18" All-Season
  • Chrome Grille
  • Audio Theft Deterrent
  • Streaming Audio
  • Window Grid And Roof Mount Diversity Antenna
  • 2 LCD Monitors In The Front
  • 1213# Maximum Payload
  • 15.3 Gal. Fuel Tank
  • 3.33 Axle Ratio
  • 4-Wheel Disc Brakes w/4-Wheel ABS, Front Vented Discs, Brake Assist and Electric Parking Brake
  • 4-Wheel Independent Suspension
  • 69-Amp/Hr 360CCA Maintenance-Free Battery w/Run Down Protection
  • Electric Power-Assist Speed-Sensing Steering
  • Engine Auto Stop-Start Feature
  • Engine Oil Cooler
  • Engine: 2.0L TSI DOHC Turbocharged 4-Cylinder -inc: 16-valve, direct fuel injection
  • Front And Rear Anti-Roll Bars
  • Front-Wheel Drive
  • Gas-Pressurized Shock Absorbers
  • GVWR: 5,247 lbs (2,380 kgs)
  • Multi-Link Rear Suspension w/Coil Springs
  • Quasi-Dual Stainless Steel Exhaust
  • Regenerative Alternator
  • Strut Front Suspension w/Coil Springs
  • Towing Equipment -inc: Trailer Sway Control
  • Transmission: 8-Speed Automatic w/Tiptronic -inc: sport mode
  • ABS And Driveline Traction Control
  • Airbag Occupancy Sensor
  • Back-Up Camera
  • Blind Spot Monitor Blind Spot Sensor
  • Dual Stage Driver And Passenger Front Airbags
  • Dual Stage Driver And Passenger Seat-Mounted Side Airbags
  • Electronic Stability Control (ESC)
  • Fcw w/Autonomous Emergency Braking
  • Low Tire Pressure Warning
  • Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners
  • Park Distance Control Front And Rear Parking Sensors
  • Rear Child Safety Locks
  • Side Curtain Protection Curtain 1st, 2nd And 3rd Row Airbags
  • Side Impact Beams
  • FCW w/Autonomous Emergency Braking
  • Vehicle Name: Volkswagen Tiguan
  • Body Style: Sport Utility
  • Drivetrain: Front Wheel Drive
  • EPA Classification: Small Sport Utility Vehicles 2WD
  • Passenger Capacity: 7
  • Passenger Volume: 123.9
  • Base Curb Weight: 3777
  • Fuel Economy Est-Combined: 25
  • EPA Fuel Economy Est - City: 22
  • EPA Fuel Economy Est - Hwy: 29
  • Dead Weight Hitch - Max Trailer Wt.: 1500
  • Dead Weight Hitch - Max Tongue Wt.: 150
  • Wt Distributing Hitch - Max Trailer Wt.: 1500
  • Wt Distributing Hitch - Max Tongue Wt.: 150
  • Maximum Trailering Capacity: 1500
  • Engine Order Code:
  • Engine Type: Intercooled Turbo Regular Unleaded I-4
  • Displacement: 2.0 L/121
  • Fuel System: Gasoline Direct Injection
  • SAE Net Horsepower @ RPM: 184 @ 4400
  • SAE Net Torque @ RPM: 221 @ 1600
  • Trans Order Code:
  • Trans Type: 8
  • Trans Description Cont.: Automatic w/OD
  • Trans Description Cont. Again:
  • First Gear Ratio (:1): 5.59
  • Second Gear Ratio (:1): 3.14
  • Third Gear Ratio (:1): 1.95
  • Fourth Gear Ratio (:1): 1.43
  • Fifth Gear Ratio (:1): 1.21
  • Sixth Gear Ratio (:1): 1.00
  • Reverse Ratio (:1): 3.99
  • Final Drive Axle Ratio (:1): 3.33
  • Cold Cranking Amps @ 0° F (Primary): 360
  • Tons/yr of CO2 Emissions @ 15K mi/year: 7.1
  • Suspension Type - Front: Strut
  • Suspension Type - Rear: Multi-Link
  • Suspension Type - Front (Cont.): Strut
  • Suspension Type - Rear (Cont.): Multi-Link
  • Front Tire Order Code:
  • Rear Tire Order Code:
  • Spare Tire Order Code:
  • Front Tire Size: P235/55HR18
  • Rear Tire Size: P235/55HR18
  • Spare Tire Size: Compact
  • Front Wheel Size: 18 X 7
  • Rear Wheel Size: 18 X 7
  • Spare Wheel Size: Compact
  • Front Wheel Material: Aluminum
  • Rear Wheel Material: Aluminum
  • Spare Wheel Material: Steel
  • Steering Type: Rack-Pinion
  • Turning Diameter - Curb to Curb: 37.7
  • Brake Type: 4-Wheel Disc
  • Brake ABS System: 4-Wheel
  • Disc - Front (Yes or ): Yes
  • Disc - Rear (Yes or ): Yes
  • Front Brake Rotor Diam x Thickness: 13.4
  • Rear Brake Rotor Diam x Thickness: 11.8
  • Drum - Rear (Yes or ):
  • Rear Drum Diam x Width:
  • Fuel Tank Capacity, Approx: 15.3
  • Front Head Room: 39.6
  • Front Leg Room: 40.2
  • Front Shoulder Room: 57
  • Second Head Room: 39.1
  • Second Leg Room: 36.5
  • Second Shoulder Room: 55.9
  • Third Head Room: 33.8
  • Third Leg Room: 27.9
  • Third Shoulder Room: 47.8
  • Wheelbase: 109.8
  • Length, Overall: 185.1
  • Width, Max w/o mirrors: 72.4
  • Height, Overall: 66.3
  • Track Width, Front: 62.2
  • Track Width, Rear: 61.8
  • Min Ground Clearance: 7.9
  • Cargo Volume to Seat 1: 65.7
  • Cargo Volume to Seat 2: 33
  • Cargo Volume to Seat 3: 12
  • Seventh Gear Ratio (:1): 0.81
  • Eighth Gear Ratio (:1): 0.67
  • Model Group: Tiguan
  • Vehicle Segment: Compact Sport Utility
  • Vehicle Type: Sport Utility
  • Engine Displacement Units: 2.0
  • Engine Camshaft: DOHC
  • Engine Block Type: iron
  • Engine Cylinder Count: 4
  • Engine Valve Count: 4
  • Country of Origin: Mexico Volkswagen Multi Purpose Passenger Vehicles
  • Fixed 50-50 Bench Leatherette 3rd Row Seat Front, Manual Fold Into Floor, 2 Manual and Adjustable Head Restraints
  • Adaptive Cruise Control
  • Radio: Discover Media AM/FM/HD -inc: 8 touchscreen navigation, WMA/MP3/FLAC/CD player, USB and aux-in, voice control, 6-speaker sound system, VW Car-Net App-Connect smartphone integration and interface (Apple CarPlay, Android Auto and MirrorLink), VW Car-Net security and service connected car service (limited subscription), VW Car-Net guide and inform enhanced navigation and infotainment (subscription required), Bluetooth connectivity and SiriusXM Satellite Radio (w/limited-time trial subscription)
  • Back-Up Camera
  • Blind Spot Monitor Blind Spot Sensor
  • Front Fog Lamps
  • Power Liftgate Rear Cargo Access
  • Interior Trim -inc: Metal-Look Instrument Panel Insert, Metal-Look Door Panel Insert and Metal-Look Interior Accents
  • Remote Keyless Entry w/Integrated Key Transmitter, Illuminated Entry and Panic Button
  • Navigation System
  • Park Distance Control Front And Rear Parking Sensors
  • Power Driver Seat
  • Proximity Key For Doors And Push Button Start
  • Dual Stage Driver And Passenger Seat-Mounted Side Airbags
  • Express Open/Close Sliding And Tilting Glass 1st And 2nd Row Sunroof w/Power Sunshade
  • ROADSIDE ASSISTANCE KIT -inc: booster cables warning triangle LED flashlight multi-tool work gloves blanket poncho bandages and more
  • VW CARE -inc: Volkswagen prepaid scheduled maintenance contract w/10 000-mile and 20 000-mile servicing for SUVs
  • 3-ROW RUBBER MATS KIT -inc: Monster Mats w/logo (set of 5) Heavy Duty Trunk Liner w/VW CarGo Blocks
  • Turbocharged
  • Front Wheel Drive
  • Power Steering
  • ABS
  • 4-Wheel Disc Brakes
  • Brake Assist
  • Aluminum Wheels
  • Tires - Front Performance
  • Tires - Rear Performance
  • Temporary Spare Tire
  • Sun/Moonroof
  • Generic Sun/Moonroof
  • Panoramic Roof
  • Heated Mirrors
  • Power Mirror(s)
  • Integrated Turn Signal Mirrors
  • Rear Defrost
  • Privacy Glass
  • Intermittent Wipers
  • Variable Speed Intermittent Wipers
  • Rear Spoiler
  • Remote Trunk Release
  • Power Liftgate
  • Power Door Locks
  • Daytime Running Lights
  • Automatic Headlights
  • Fog Lamps
  • AM/FM Stereo
  • CD Player
  • Navigation System
  • Satellite Radio
  • MP3 Player
  • Bluetooth Connection
  • Telematics
  • Auxiliary Audio Input
  • HD Radio
  • Smart Device Integration
  • Requires Subscription
  • Steering Wheel Audio Controls
  • Power Driver Seat
  • Bucket Seats
  • Heated Front Seat(s)
  • Driver Adjustable Lumbar
  • Pass-Through Rear Seat
  • Rear Bench Seat
  • Adjustable Steering Wheel
  • Trip Computer
  • Power Windows
  • 3rd Row Seat
  • Leather Steering Wheel
  • Keyless Entry
  • Keyless Start
  • Cruise Control
  • Adaptive Cruise Control
  • Climate Control
  • Multi-Zone A/C
  • A/C
  • Premium Synthetic Seats
  • Driver Vanity Mirror
  • Passenger Vanity Mirror
  • Driver Illuminated Vanity Mirror
  • Passenger Illuminated Visor Mirror
  • Floor Mats
  • Remote Engine Start
  • Security System
  • Engine Immobilizer
  • Traction Control
  • Stability Control
  • Front Side Air Bag
  • Rear Parking Aid
  • Blind Spot Monitor
  • Tire Pressure Monitor
  • Driver Air Bag
  • Passenger Air Bag
  • Front Head Air Bag
  • Rear Head Air Bag
  • Passenger Air Bag Sensor
  • Child Safety Locks
  • Back-Up Camera
  • 4 Cylinder Engine
  • Gasoline Fuel
  • A/T
  • Transmission w/Dual Shift Mode
  • 8-Speed A/T
Boasts 29 Highway MPG and 22 City MPG! This Volkswagen Tiguan delivers a Intercooled Turbo Regular Unleaded I-4 2.0 L/121 engine powering this Automatic transmission. VW CARE -inc: Volkswagen prepaid scheduled maintenance contract w/10,000-mile and 20,000-mile servicing for SUVs, ROADSIDE ASSISTANCE KIT -inc: booster cables, warning triangle, LED flashlight, multi-tool, work gloves, blanket, poncho, bandages and more, 3-ROW RUBBER MATS KIT -inc: Monster Mats w/logo (set of 5), Heavy Duty Trunk Liner w/VW CarGo Blocks.* This Volkswagen Tiguan Features the Following Options *Window Grid And Roof Mount Diversity Antenna, Wheels: 18 Thin Multi-Spoke 2-Tone Alloy, Variable Intermittent Wipers w/Heated Jets, Trunk/Hatch Auto-Latch, Trip Computer, Transmission: 8-Speed Automatic w/Tiptronic -inc: sport mode, Tracker System, Towing Equipment -inc: Trailer Sway Control, Tires: 18 All-Season, Tailgate/Rear Door Lock Included w/Power Door Locks.* Stop By Today *A short visit to Lakeland Volkswagen located at 209 S. lake Parker Ave, Lakeland, FL 33801 can get you a trustworthy Tiguan today!

Disclaimer:

 

All advertised prices exclude government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge.

New vehicle pricing includes all offers and incentives. Prices may include incentives that are dependent upon payment or purchase method. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at (863) 804-6160 or by visiting us at the dealership.

**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% interest and 20% downpayment.

*Number of views in last 30 days

† Based on 2019 EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary depending on how you drive and maintain your vehicle.

Why Lakeland Volkswagen

At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service.

Contact a Top Rated Specialist

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Dave Shepherd

Dave Shepherd

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80 Reviews
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Lawrence

Lawrence "Trey" Chapman

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86 Reviews
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Corey Godden

Corey Godden

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Dave Shepherd

Dave Shepherd

Product Specialist

Certified

5 | 80 Reviews
Lawrence

Lawrence "Trey" Chapman

Product Specialist

Certified

5 | 86 Reviews
Corey Godden

Corey Godden

Product Specialist

Certified

5 | 61 Reviews
Israel Gerena

Israel Gerena

Product Specialist

Certified

4.9 | 63 Reviews
Hiram Mendez Mounier

Hiram Mendez Mounier

Product Specialist


5 | 48 Reviews
Bradley Frazier

Bradley Frazier

Product Specialist


5 | 62 Reviews
Jeff Havard

Jeff Havard

Product Specialist


5 | 52 Reviews
Dave Shepherd

Dave Shepherd

Product Specialist

80 Reviews
Certified
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Dealership Experience 7 years 2 months
Industry Experience 34 years 11 months
Recent Reviews

Nov 18, 2019

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I bought a car, didn’t I.

This is the 4th vehicle I have purchased from this dealership, and the parts and service department still lies to me and treats me like an idiot. Dave Shepard is an Ok guy.

Nov 08, 2019

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Great experience

My family and I purchased 3 used Volkswagens , from Dave Shepard at Lakeland Florida Volkswagen, they were outstanding to deal with Thank you very much Look forward to dealing with them again

Nov 01, 2019

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First bran New car

Great experience! Very knowledgeable & friendly. Love my new car! No hassles , great customer service & lots of options! They did a great job explaining all the amenities & how to use them!

Oct 27, 2019

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Just bought a Jetta 🤩

Excellent car buying experience! Dave came in on his day off to assist in buying car I wanted. Would highly recommend this dealership to anyone buying a VW

Oct 26, 2019

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Best Dealership Ever

The service from Dave and Jared was incredible. Me and my husband went in with that very uncomfortable feeling of "oh no salesmen" but Dave completely changed the game for us. We will be recommending to all of our friends and definitely coming back for all of our future car needs. Thank you Lakeland VW for changing our minds about dealerships!

Oct 23, 2019

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Excellence

Great delearship! Friendly staff in service, parts and sale. Has always taken care of my car needs. Definitely recommend this dealership. Thanks for the great services.

Oct 16, 2019

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Silver Atlas

We were treated with respect and Dave.was very knowledgeable and made the process easy.. The business manager was very informative and gave us many suggestions as to things to do and see in Florida, as we are new to the Sunshine State. Made car buying easy. We love the Atlas. Dale & Joyce Meyer

Oct 10, 2019

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Great experience !!!!

I knew what I wanted when I went in. They did not have the color on the lot but they found one and had it delivered. Dave was great! Went through all the bells and whistle with me so I was comfortable with the car.

Sep 23, 2019

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The very best dealership

This is the second vehicle my family has purchased from this dealership and we always have great service. Thank you to Dave especially for always being so courteous and making car shopping easy and affordable.

Sep 14, 2019

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Best Salesman ever

Dave Shepherd far exceeded any and all expectations I had. Would highly recommend him and the dealership as a whole. Was amazed at the depth of product knowledge he possessed.

Sep 11, 2019

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Amazing

Excellent service! I liked everything about this dealership. The personalized services was great! They answered all my questions. The SUV is just perfect for me!

Sep 06, 2019

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Great and quick deal

The salesman was very friendly, professional, and polite. Also very knowledgeable and informative. I got a great deal just minutes before they closed. I would highly recommend this dealership.

Aug 30, 2019

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Quick and Easy

Lakeland VW made it quick and easy to purchase our new vehicle. They are all very knowledgeable and are some if the most friendly people I've come across at dealerships.

Aug 19, 2019

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Very friendly and helpful!

I’m a first time buyer and they helped me with everything I would need! They answered all my questions and were very patient with me. Great people!

Aug 17, 2019

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Best car buying experience ever!!!!!

Awesome experience buying a car. Nothing like I've experienced in the past. Dave is awesome and did such an amazing job. Very thoughtful and patient. Thank you!

Aug 17, 2019

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Great service

This is my fifth Volkswagen and the fourth purchased from Lakeland Volkswagen. Everyone at this dealership has bent over backwards to accommodate my needs. I highly recommend Lakeland Volkswagen.

Aug 12, 2019

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Service and Sales

I finalized the purchase of my car and also had it serviced while there. Lakeland VW, especially Jonathan, Dave and Larry, is always a pleasure to do business with.

Aug 12, 2019

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2014 Passat SEL purchase.

Dave is a Great upfront representative for your dealership. He and the others involved with our used car purchase made our buying experience very smooth.

Aug 12, 2019

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Leased Atlas

Always a pleasure doing business with Lakeland VW and Dave Shepherd. Larry Riddle in finance was awesome to work with too. Love my new VW!

Aug 08, 2019

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Best car purchasing experience EVER !

Dave was a great guy to work with! No pressure , very honest and explained every detail ! Was in and out quickly ! Larry was also very knowledgeable and efficient! Will definitely do business with them in the future !

Aug 01, 2019

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Easy and friendly!

When I arrived everyone was very welcoming and made it simple to narrow my decision while not being pushy! Smooth sailing! Dave I was friendly but not overwhelming

Jul 27, 2019

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New Beetle-worked with Sales, Finance and Service

I’m a VW Beetle fan and wanted to make sure I purchased a new one this year, since this is the last year it will be produced. Everyone I came in contact with and worked with were friendly, helpful, knowledgeable and professional. I worked with Dave and Trey in Sales, Jared in Finance and Lindsay in service.

Jul 18, 2019

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Great Service and a great price too

I had been looking for a specific used car for some time when I found one on their website. Decided to visit them when I was in the area. Had a good selection of good used VW's to look at. Decision was easy. Handled our trade in effortlessly. Even handled the titling paperwork for my homestate. Would definitely recommend and use again in the future if the timing is right.

Jul 18, 2019

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Great experience at the dealership

Dave went over and beyond to make sure I got the car I wanted. Very helpful & knowledgeable of the car I choose. My experience was quick and Jarrod went over things thoroughly and unexplained all the finance papers

Jul 09, 2019

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2019 ATLAS

Best Prices around, great people, and enjoyable NO PRESSURE AT ALL!!!!! The sales staff explained all features in great detail. I would recommend anyone who is thinking of buying a VW go to LAKELAND Volkswagen before you make any decision to purchase, you won't regret this visit.

Jul 06, 2019

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Great experience

I’ve kicked the tires on quite a few vehicles and visited many dealerships. This was an easy, no hassle experience and I can’t say enough good things about the folks at Lakeland VW. Thanks for making the process of buying a car so much less stressful. You guys rock!

Jul 05, 2019

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It was wonderful.

It was a wonderful experience and I will purchase another vehicle from them. Great sales team, Dave was awesome and it was great all around experience.

Jul 03, 2019

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Lease of new jetta

I found Dave Shepherd to be the kind of sales agent I like to deal with. Friendly, fair and no pushing for the sale. He is knowledgeable on the product, offered advice on best deal for me and ended up presenting me with a proposal that fit my needs. Jared in financing made for a smooth quick process. He offered me add ons with a clear explanation of each and value vs cost explanation. My family and I have purchased/leased a number of vehicles over the years and have always left feeling fairly treated.

Jul 03, 2019

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Another good deal

This is the third car I purchased from Lakeland VW and they have always been upfront and honest with me. I would recommend them if you want a great car at a good price.

Jun 19, 2019

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Very nice and hard job

The sale is very nice and patience. English for me is the second language. He teach me all details about my new car. He is very friendly

Jun 10, 2019

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Great people to deal with.

Great group of people. Highly recommended. I live in Michigan and the transition was done by phone. Very smooth and care free. Picking car up 6-14-19.

Jun 10, 2019

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purchase of a certified vehicle

Friendly , polite,honest and professional personnel. Very efficient and knowledgeable at what they're doing. We had great experience from the time we entered the dealership to the time when we left the dealership with a certified car special Thanks to David ,Jared and Trey

Jun 03, 2019

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Great experience

After recently visiting several dealerships in the hunt for a vehicle, this was the best experience. Dave was extremely helpful and I never felt any pressure. The customer service was excellent and we were in and out very quickly. Thank you for all of your help — we love our new vehicle!

May 29, 2019

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Excellence

I am happy and grateful for the service, patience and the attention. Dave Shepard did a great service. I recommend it. Thanks for the help.

May 27, 2019

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Came in for a repair

I was heading to Tampa FL they let me stop by, took less than 30 mins and they were ordering the parts. They had me in and out very quickly which is unusual for most dealerships service center. It's an hour away from home but they treat you like a customer and not like a wallet. I did purchase my CPO GTI from here as well which was extremely painless and quick.

May 19, 2019

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2015 VW Passat TDI

I drove to Lakeland VW today it was over an hour away from my house to purchase a certified pre-owned 2015 Passat TDI. I am glad I did. This was absolutely the easiest and most pleasant car buying experience I've ever had in my life. Everybody was very friendly. Our salesman, Dave, was very knowledgeable about the car I wanted to buy and was very easy to work with. I highly recommend Lakeland VW for your next car purchase.

May 17, 2019

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Great Selection

Lakeland Volkswagen has a great selection of diesel Passats and Jettas. We selected a wonderful diesel Passat. This will be by 3rd Volkswagen, 2nd Passat! I highly recommend Dave in Sales. He did a great job taking care of me during the process. He made the sale very easy and quick. He was very friendly and made the process a breeze. He was thorough before my test drive going through all of the features in the vehicle as well as after the purchase. If you are looking to purchase a new or used VOLKSWAGEN go see Dave now! He’s the man!

May 12, 2019

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Pain Free

I've been looking for a used car for awhile and there are always hidden fees added to the price. Not here, David was nice and upfront about the costs, not tacking on an absurd amount of fees like some dealers. Would definitely recommend these guys.

May 03, 2019

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Awesome experience

overall a great experience with the dealership. Came in and told them what I was looking for and they brought the car right out. Before I test drove the vehicle Dave was explaining all the features the car came with. After the test drive the rest was straight forward and simple. Came to an agreement and that was it. I would definitely come here if I wanted to buy another car and recommend to someone else.

Apr 30, 2019

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car purchase

we always have an awesome experience as always. we worked with Dave, Cory, israel and topped it off with Jared the finance mgr. we were on our way to purchase in orlando for a lower price but turned around and came back to your dealership because of the great customer service! Figured it was worth paying a little more for it!!

Apr 21, 2019

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Very Enjoyable

We knew which vehicles we wanted to look at when we arrived at the dealership. Dave did not pressure us and allowed us to test drive vehicle by ourselves. He was very informative and personable. This was the best car buying experience i have ever been involved in. Thanks for making this an enjoyable experience!

Apr 12, 2019

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Friendly and Helpful service

The manager and staff were friendly and helpful when searching for a Volkswagen vehicle. Mr. Shepherd answered all of my questions and any concerns I had. Also, he followed up in a timely manner regarding our purchase.

Apr 12, 2019

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Excellent

It was a very good experience. Would shop for a vehicle there again, the whole staff was very helpful and the sale went smoothly for us.

Apr 09, 2019

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Proud owner of 2019 Atlas

Lakeland VW gained a new customer and the proud owner of a gorgeous 2019 Atlas. The ease of purchasing this vehicle was exceptional. Dave Shepherd is your man.

Apr 06, 2019

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Very helpful

Dave was very helpful in getting a somewhat complicated lease to a successful outcome. A comfortable, no-pressure experience, Dave understood the vehicle and it’s options. He was also very helpful in working through various lease options for this company vehicle. I’d have no hesitation in recommending Lakeland, and specifically, Dave.

Apr 01, 2019

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Purchase of 2017 Beetle

Visited the dealership to look at a 2017 Beetle convertible. Not the exact color my wife was wanting but decided that she was ok with color of white silver. Dave Shepherd was good to work with and the transaction was pretty much seamless since we paid cash for vehicle. Dave had a couple of spots repaired without hassle.

Mar 31, 2019

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Amazing as Always

Even though I live in Seminole County, I always drive to Lakeland for any of my VW needs. Dave always helps me make the best decision. My lease was almost up and he presented all of my options to help me decide what would be the bets choice financially and for security. Walked away with a brand new Jetta for only slightly more than what I would have paid to buy out my lease. These guys are always amazing, from the moment you walk in the door to the moment you leave. 10/10 would recommend.

Mar 23, 2019

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5 stars

We had a wornderful experience buying my beetle, Dave was fantastic, took really good care of us. Larry was also great, explaining all the paperwork. Thank you!

Mar 06, 2019

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Gold Stars - Sales & Finance!

After spending nearly 3 months shopping/researching & test-driving, and from every brand & dealer of compact SUVs imaginable, I met Dave Shepherd of Lakeland VW. Right from the start--- friendly, personable, NOT pushy, nor demanding instant decisions, just a very easy guy with whom to get along. I don't know about you, but big BIG pluses for me! The car? My daughter & I had test driven several in & around the Orlando area where she lives, and I thought I had seen every little tech goody to be seen--- Nope, Dave surprised me w/ several others. Do I remember them? In all honesty, no, but I have no doubt in my mind that the answers are a quick phone call to Dave away. (By the way? The "White Silver" is gorgeous, y'all!) I can just as easily substitute Jared's name in this in re: financing instead. Being interested in building my credit, it's virtually non-existent save for a card or two, he went over every way with its positives & its negatives & we settled on what we think is best for me! You can buy a car, a Volkswagon, anywhere, BUT I can promise you that you will not have a better experience than Lakeland VW. And do yourself a favor, ask for Dave Shepherd. P.S. Cassandra @ VW Car-Net deserves a gold star for her congenial manner, too!

Mar 02, 2019

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Best experience in 1st time buying new car

Great experience in buying my new golf GTI from start until signing the contract. No pressure and clear explanation on the pricing with no untoward add - ons. This experience makes great difference from our salesperson David Shepherd. If you ever come to go to Lakeland Volkswagen look for him and he will help you get your car with no pressure.

Feb 16, 2019

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Used car

It was a pleasure buying it from the dealership. Dave was a huge help with the test drive. I even went out and test drive it for a second time in the same day.

Feb 11, 2019

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Great service all-aroud.

we bought a Jetta From Lakeland Volkswagen last year. We took the Jetta in for the year service, and we saw a new Tiguan in the showroom. We talked about we could use a little more room, My wife saw David Shepherd, who we bought the Jetta through, out on the lot. So I went to ask him about the Tigaun. David was very helpful in answering all questions and in getting us a great deal. Larry Riddlel, who helped us a year ago, made the financing go smoothly, as before. Long story short, around two hours later, we drove home in our new Tiguan. Lakeland VW has a great team. Their service department is great to deal with also. I won't go any were else the purchase a car.

Feb 10, 2019

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Volkswagen car

It was good and I was very well informed. The person that help me was very friendly and also help me to get a good deal for the financial process of the car.

Jan 21, 2019

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Stress free

It was a very pleasant experience and the staff were very helpful and courteous. All my questions were answered in a timely manner and everything was explained in great detail. The staff were very attentive and good with follow up calls.

Dec 31, 2018

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Great staff!

The people here were great! No pressure, very accommodating. We found the car on line, came to the dealership and test drove. In and out in about 2 hours. Very happy, would highly recommend this dealership.

Dec 29, 2018

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Great dealers, great price.

I totally recommend Volkswagen Lakeland, I purchased a used Nissan Altima, they offered an extremely fair price and were great to work with! Thanks Dave!

Dec 21, 2018

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A great car buying experience!

I’ve been looking to buy a new car for awhile now, trying to find a good deal, but also for a car that is in great shape. I found this car while on social media and it looked to be in perfect condition, with low miles and a great price. So we decided to take the drive to Lakeland which is an hour and a half away from where we live, to go take a look at this car. The second we arrived, Dave Shepard greeted us with a warm welcome and he showed us the car. I took it for a test drive while he showed us all parts of Lakeland. That was fun. I loved the car right from the start. When we got back, we went over the paperwork, and to see if I had good enough credit to take a loan out for it. Through this whole process, Dave was super great and helpful and he definitely tried to give us the best deal on the car. I had never done this before, but Dave made me feel comfortable about the whole ordeal and made it pretty easy. So I bought the car and he handed me the keys. Then we saw Jared Miller who was really nice and helped me with signing all of the paperwork. He was great! Then once that was all done, Dave showed me how to use all of the special features in my new car. Then once I felt good about everything, he wished me the best look and I drove off with my new car. All in all, I definitely recommend Lakeland Volkswagen! They are there to help you find the perfect car for you!! Thank you Dave and Jared for making me feel comfortable and making it a great car buying experience!

Dec 15, 2018

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2019 VW Jetta

Very nice low pressure staff and management.; also very knowledgeable on their products and cars. The prices on the VW Jettas Was $2000 less Than other dealers. I would highly recommend Lakeland VW to anyone.

Dec 14, 2018

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Amazing car buying experience!

Our sales associate we worked with in buying our vehicle was amazing! He made sure to go through all of the car's features and gave us a scenic tour of Lakeland while test driving. Overall, great experience!

Dec 07, 2018

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Great experience!

Dave was my sales guy and was super helpful the whole time. Jared did my finance paperwork (which took some effort on his part since I changed my mind on vehicles among other things), and was just as helpful! Definitely enjoyed buying my first SUV here!

Dec 02, 2018

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New car experiences

Came in with my trade in and drove home with my new car, same day. Can't get much better than that! Good trade in too.

Nov 26, 2018

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Smooth, No Hassle Process

I have purchased numerous cars, but this was my first Volkswagen. The experience was very laid back and hassle free. There were no gimmicks to receive the advertised seller discount or undue sales pressure like you typically endure at a dealership, so that was very refreshing. The overall experience while purchasing my vehicle was pleasant.

Nov 15, 2018

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VW ATLAS

Purchased the new VW ATLAS. It was a wonderful buying experience. Everyone I spoke with was very knowlegable, helpful and polite. Thank you Lakeland Volkswagen.

Nov 12, 2018

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Easy and fast experience

The dealership had the vehicle selection at the price that I wanted. Even on a busy Veterans Day weekend the process was not time consuming as I thought it would be. I would go back again.

Nov 08, 2018

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I only drop off the car I don’t stay

I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys

Nov 04, 2018

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Amazing experience!!

Dave really did an amazing job - he was very determined to do anything we needed to get into our vehicle, but was not pressuring at all. He was also very informative in giving us every option available to us. Highly recommend!!! Jared was also very informative and efficient. He answered all of our questions and also thoroughly explained details to us.

Nov 02, 2018

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Great sales Dept. with David Sheppard

Thank You David Sheppard for a "painless purchase". Must be the "Marine in you...Once a Marine, Always a Marine". Thanks Again for a great sales experience.

Oct 14, 2018

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Simply Awesome

Hiram, Dave, Larry and Charles were awesome. This is my 3rd VW from Lakeland VW in less than 4 months and every time it was the same great service. If I had another driver I would buy another one from Lakeland VW😁👍

Oct 10, 2018

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Quick, efficient service on the sales side.

An efficient and low pressure approach to the sales process. My sales guy, David, did a great job and the trade in and purchase process was quick and easy. I’d recommend these guys to anyone looking for a new or used VW.

Oct 03, 2018

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Friendly, courteous and knowledgeable

Wonderful place to do business. Would highly recommend dealership to all. Great car buying experience. Dave Shepherd was very pleasant and it was pleasurable doing business with him.

Oct 01, 2018

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Great experience.

The staff at Lakeland Volkswagen was great. We are very excited about our new purchase. We are able to get a great deal on an awesome vehicle.

Sep 30, 2018

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Hassle Free Experience

I’ve bought many, many cars and this is by far the best car I’ve ever had and the easiest car buying experience ever! Superb customer service and knowledge of the vehicle from Dave. Jared in financing was also awesome! Thanks for everything! -The Meyers-

Dec 15, 2015

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Not honest! At all!!

I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the value it was prior to the scandal since it was on of the vehicles affected. He also told me that the dealership has no say in the value that VW would give me. After the dealership looked at my vehicle it was rated as in excellent condition. I went ahead and asked what they would give for the trade and they came back with 12k. So prior to the scandal (6 months earlier) I looked up the value of my car and it was 21k. So basically the dealership knows VW would buy back my vehicle at around 19k but they were trying to under cut me and rip me off. I left immediately while the salesman was trying to offer me $500 extra off. This dealership is a joke and tries to capitalize on tdi scandal. I will never go back to this dealership and I will never buy another VW!

Dec 16, 2013

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I would NEVER recommend this dealership!!! I found the...

I would NEVER recommend this dealership!!! I found the vehicle on cars.com and drove over an hour and a half to get to Lakeland VW. Online the description said the car was "certified pre-owned" and still had warranty on it. A week after purchase, the buttons for the gas cap and the passenger window broke off. I brought the car to my local VW dealership and I then found out that the warranty had expired on the vehicle 2 months before I even purchased it! Also, I found out that the car was NOT certified pre-owned! My husband called and spoke to the manager and he was EXTREMELY rude!! I will NEVER recommend this dealership to anyone and I will definitely write this review on many other websites.

Dec 05, 2013

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We had a very positive experience purchasing our car at...

We had a very positive experience purchasing our car at the Lakeland Volkswagon dealership. Thanks for taking care of us so well, Dave and Jared.

Aug 25, 2013

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I was recently in the market to purchase my second Jetta....

I was recently in the market to purchase my second Jetta. I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and found the exact one I wanted at Lakeland VW. A few days later, I drove from my home in Atlanta down to Florida to purchase my new car. Hours after my purchase, I contacted the dealership with issues that I noticed with my air conditioning while driving home. In response to problems with my air, the finance manager offered not to fix a car that was obviously not functioning correctly on their lot, but to sell me an additional warranty on top of the one that came with the car. A few days later, I contacted the general manager, Jared, who refused to reimburse me for the $50 deductible that I would have to pay to have my air fixed under the car’s existing warranty. He insisted that he could not even write me a check, but that the only way he could get around the deductible was for me to drive eight hours from Atlanta back down to Lakeland. When I commented to the general manager that I would spend more than $50 in gas driving down there, Jared was still unconcerned and steadfast in his decision. I contacted Volkswagen Corporate with the bad business practices of Lakeland VW and they stepped up to do what was right by paying to have my air fixed. To rectify the issue with my air, the compressor had to be replaced and now my air works fine. I have no idea why the general manager was so rude and was such a jerk about fixing something that was clearly not right when he sold me the car, but I will definitely not even consider Lakeland VW for my third Volkswagen purchase.

Mar 22, 2013

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Everyone was very professional, knowledgeable, pleasant...

Everyone was very professional, knowledgeable, pleasant and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pressure.

Jan 30, 2013

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A great experience...found the Beetle convertible on web...

A great experience...found the Beetle convertible on web search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in early to work for us so I could test drive the car "again"...also drove a new convertible but wanted a second car so the better buy was the 2009 gekko green bug...SWEET! Thanks guys... Finance man...Charles..had us signing on the line that day...good job!! Picked up car next day...and Dave showed us all the little details....!!!

Jan 05, 2013

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Great dealership. Second car.purchased here. Would...

Great dealership. Second car.purchased here. Would recommend to a friend. David shepherd is very knowledgable. Charles in finance was very helpful. Sevice dept top notch

Dec 17, 2012

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Great experience. Very customer oriented. Dave was very...

Great experience. Very customer oriented. Dave was very knowledgeable of the Jetta and explained the car functions thoroughly. I very satisfied with my experience. I would highly recommend this dealership to my friends.

Lawrence

Lawrence "Trey" Chapman

Product Specialist

86 Reviews
Certified
Contact Me
Dealership Experience 5 years 6 months
Industry Experience 5 years 6 months
I sincerely just want my customers to feel like they have a friend they can turn to for their car needs during the period of the purchase and long after. There is nothing more important to me than making my customers happy. If I can put a smile on their face and make a memorable experience then I feel like I have done my job. I'm just here to spread the V-DUB LOVE!
Recent Reviews

Nov 11, 2019

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New Car

Great job and I appreciate the attention and assistance with everything! I like having my point of contact, Trey, to help find out any questions.

Nov 06, 2019

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4th Jetta

Everyone in sales and service are outstanding. Trey has always treated us fairly and we highly recommend. I will keep coming back as long as Lakeland VW is around

Nov 05, 2019

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Pleasant

The friendly folks at Lakeland VW are great to work with. They certainly make the car buying process much less daunting! My husband and I have lived in Lakeland for well over 20 years, and we enjoy working with longtime local businesses like Lakeland VW, that maintain a family atmosphere and that value us as repeat customers.

Oct 24, 2019

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Trey was helpful and informative

Very professional and caring. The process was easy and and professionally attentive . This was one of the most simple Car Buying I have experienced. Trey was very professional and informative

Oct 23, 2019

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Had what we needed

The dealership was easy to work with. One of the sales reps (Trey) had a ton of knowledge of the car we were looking at purchasing, however others could not answer hardly any questions about the car. Please train your sales reps on each car you offer at VW. There aren't that many. It makes a huge difference on the impression of the car. Luckily we had visited a different VW location and gotten a ton of knowledge before visiting this location. We may not have purchased, if we had stopped here first. we were assigned to a nice rep but not much knowledge. They have to be able to answer questions about the car. That's minimum standard. Thank you to Trey for answering the questions we needed.

Oct 14, 2019

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Excellent

Service was excellent as it always is. Other associates acknowledge you while your waiting on service. Don't change a thing! Say thank you to your staff daily!

Sep 24, 2019

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Long time customer.

This dealership makes it impossible for me to own anything but a VW. I'll check all the names below after this review. The service department part is the thing that kept me coming back for many years, but since the incarnation of this property becoming Lakeland VW, I've been impressed with the sales department. I started here in the late 90's when it was Robert G. Waters, then it went through two incarnations I don't need to talk about, then Lakeland VW. This place has been excellent from day one to me. I like everyone. My latest purchase was extremely easy and no guess work. It is a great place to deal with from purchase to service. Thanks again Lakeland VW.

Sep 16, 2019

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Great dealership!

Thanks for Trey and Larry, it was one of me best experiences to buy a vehicle. Very professional, courteous, and knowledgeable salesman. I would highly recommend to buy a VW here.

Sep 11, 2019

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A good place to do business. Will be back again.

I drove 1 hr 20 minutes to buy my Golf R from these guys. My interactions with Brad and Trey (salesmen) was awesome as was my experience with Jared in finance. I only had two very minor issues, but these would not prevent me from going back. I requested a hand wash with no brushes. This was not a request they could accommodate, so I left with a dirty car. There was also a broken grab handle which none of us saw before I drove home, so now I need to get it handled at a local dealer. Both minor issues, but worth noting.

Aug 31, 2019

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New car pirchase

Great experience fantastic customer service from Trey, he was very knowledgeable and very responsive to our needs. Would happily recommend him to anyone looking to buy a car from you

Aug 26, 2019

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Laid back and comfortable

My experience with Trey was excellent. Even though I had found the car I expected to purchase, he took time to walk me through other options available in inventory. I felt no pressure from beginning to end, and did not have to be turned over to the "closer" to complete the deal. Very friendly people throughout the process. Nice to deal with.

Aug 26, 2019

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Treys the guy you want!

When I call a dealer ship I expect to get the typical sales guy every time. I called LakelandVW and got Trey, this was a great sign for a easy and perfect car buying experience. Try will treat you like his close friend from the start with no BS car salesmen tricks. 5/5 would shop again with Trey. I love my TDI SEL Passat

Aug 23, 2019

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Fabulous Experience!!

Trey is fabulous to work with. Very responsive, courteous and even follows up after the sale! I was looking for a specific car online. He had it, got me the best price in Florida and made the whole process so easy. Loved the retro music albums playing in their office. Very fitting for my Beetle purchase. Larry in Finance was very efficient and helpful. Great experience overall!

Aug 19, 2019

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Best car purchasing experience ever!

I made an appointment for a test drive. Trey Chapman had the air running and everything ready to go. The whole experience was effortless. Trey even made a video of the vehicle for me to show my husband! He was extremely knowledgeable about the vehicle.

Jul 30, 2019

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Great Experience

After visiting several other dealerships, we came here to see a vehicle we found on Autotrader. Michelle kept us updated on when the vehicle was expected to be received in to inventory, and we immediately made plans to visit. Trey welcomed us and was amazing through the whole process. It was encouraging to know he also owned the same vehicle type at which we were looking. We never felt bullied or pressured like some of the other dealerships made us feel. We were worried based on some online reviews we saw about erroneous fees, but we did not experience that at all. In fact, Lakeland had lower/fewer fees than some of the others we had visited. This, along with their pricing and incentives allowed us to purchase a brand new vehicle for roughly the same price as used ones we were interested in. I would definitely recommend Lakeland Volkswagen.

Jul 27, 2019

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New Beetle-worked with Sales, Finance and Service

I’m a VW Beetle fan and wanted to make sure I purchased a new one this year, since this is the last year it will be produced. Everyone I came in contact with and worked with were friendly, helpful, knowledgeable and professional. I worked with Dave and Trey in Sales, Jared in Finance and Lindsay in service.

Jul 22, 2019

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Great service

Everyone in the service and sales department does an excellent job. The head tech Dan and service managers/ advisers are always straight forward and care about you and your VW!

Jul 17, 2019

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Most Enjoyable and Easy Auto Purchase

Trey was already sent to us as a referral from a friend so we already had high expectations. Rarely does one hear positive reviews of “sales people”. Trey wasn’t a sales persons though - he was a friend. We felt cared for and he guided us with his knowledge through the entire process. He was relaxed and made us feel comfortable with him. We love our vehicle and will certainly be back.

Jun 27, 2019

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Always great

This place is always great. Always has been for me. Jonathan in-service help me out of a real jam a week ago. Way beyond the call of duty… Thank you again.

Jun 24, 2019

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Great experience!

This was by far the best car buying experience I've had in years!!! Trey was so patient with me and I didn't feel pressured to purchase at all. Will definitely refer my friends to lakeland Volkswagen! The financing process was so quick and efficient! Thanks guys!

Jun 19, 2019

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Fast, professional and very friendly!!

We can’t be more satisfied with our experience. Lawrence’s professionalism, patience and knowledge helped us make the right choice and we could not be happier. If we are on the market again for a VW we are definitely coming back to Lakeland VW

Jun 18, 2019

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Fixed

I had taken my car in for another problem on it and while it was there they finally found why my convertible top kept giving me an error message. Finally saw what was wrong with it. Got the car fixed and back within a day!

Jun 10, 2019

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Wonderful Experience!

I leased a 2019 Tiguan from Lakeland Volkswagen last week. I’ve leased many vehicles in the past but my salesperson, Trey Chapman, made the experience quick and easy. He went out of his way to make himself available to answer any questions I had, went over all the vehicle features, and even assisted me with the return of my former vehicle.

Jun 10, 2019

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purchase of a certified vehicle

Friendly , polite,honest and professional personnel. Very efficient and knowledgeable at what they're doing. We had great experience from the time we entered the dealership to the time when we left the dealership with a certified car special Thanks to David ,Jared and Trey

Jun 04, 2019

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Best New Car Experience Ever!

I have purchased and leased many vehicles in my 53 years and my experience with Lakeland VW by far exceeded other dealerships in every way! I made an appointment for a test drive and when I arrived the vehicle was waiting for me with the air running. My salesman knew the vehicle inside and out. I fell in love with the safety & technology features and the way the 2019 Atlas drove. My husband was not with me, so I told my salesman (Trey Chapman) I’d talk to my husband and hopefully I’d be back the next day. Trey went the extra mile and made a video of the vehicle I was interested in so I could show my husband; that was definitely a first for me! Needless to say, we both returned the next day and I am now the proud leaser of a 2019 Atlas!

May 30, 2019

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Dedicated Sales Professionals Still Exist!

Picked up a new Tiguan 2019, couldn’t be more pleased with the courtesy, consideration and sheer professionalism of an Individual named Trey Chapman. This is my second vehicle from Lakeland Volkswagen. Yes it was a long drive, Yes it was definitely worth it, yes I would do it again .......They really are that good!!!!!

May 27, 2019

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Always a good experience

Highly recommend visiting Lakeland VW for Sales and service. You are greeted promptly at each visit. Lyndsay is very knowledgeable about products and services along with Trey who I will buy another car from when the time is right!

May 13, 2019

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Found the perfect Jetta

First time buying a car since my husband passed away. I was more than a little nervous. Trey was so great to work with! Made me feel completely at ease. So glad I went to LakelandVW. Thanks, Trey!

Apr 30, 2019

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Happy Customer!

We had such a pleasant experience with Trey from VW in Lakeland. He was an expert on the vehicle I was shopping for, he was able to answer all my queations and more. Usually agreeing to the terms of the deal is the most stressful part of purchasing a new vehicle, but not with Trey. He was fair and able to make a deal quickly. I drove away in my new car feeling great about my experience and my new ride! Thank you Trey and VW of Lakeland!!

Apr 24, 2019

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110K service

I drive 100 miles to do business with Lakeland VW. Great bunch of people, would not go anywhere else. They even offer a free loaner car if repairs can't be made the same day.

Apr 22, 2019

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Excellence at Lakeland VW

When I have any questions or any work to be done on my Jetta, they are always available and accommodating. Excellent customer service and knowledgeable techs.

Apr 15, 2019

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Nice Experience Buying New Tiguan

My wife and I worked with Trey Chapman with the purchase of our 2019 Tiguan SE. He was very knowledgeable about the features of the car and a very personable guy. They did not negotiate as they offered a very competitive upfront price, contingent on you financing with them. Looking forward to driving the new VW!!

Mar 30, 2019

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Lease trade in and new purchase

What an amazing experience! They all made the whole process so quick and easy. Love everyone at Lakeland VW they treat you like family! Thanks again for everything!!!!

Mar 19, 2019

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Extremely helpful and friendly

The overall feel of the dealership was very welcoming. Trey went beyond what a salesperson is required of when it came to making my visit a non intimidating experience. I felt like he wanted to find a car that I loved as much as I wanted to find one that I loved. His genuine demeanor and perseverance to find a vehicle so well suited for me was definitely not overlooked.

Feb 25, 2019

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Amazing place! They made buying a car not a pain!

Trey was an outstanding sales person and all around helpful guy! He was much more concerned that we get a vehicle that works for us and we enjoyed than with making a sale! I'd recommend him to anyone looking to purchase a vehicle! He's very knowledgeable and helpful!! Jared in finance took great care of us as well!

Feb 20, 2019

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Bringing my lady home

Super great, once I made my choice and test drove her, paper work completed within on hour. Everything I wanted for myself. This dealership help me make that choice

Feb 04, 2019

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Fantastic

Environment was Friendly and welcoming, made sure I was happy and comfortable with my purchase and didn’t overly push like other dealerships. Very happy with my new VW Jetta!

Feb 04, 2019

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Always great.

I am a long-time customer of the dealer ship and especially the service department, Many of the people in the service department that I’ve known through three dealerships on that property have continued to work there. I always get great customer service from them. Anyhow, superlatives to everyone there.

Jan 09, 2019

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Excellent, quick, no hassle, respectful. All traits I felt

Every time I’ve been car shopping instantly I am annoyed by everyone hounding me down. Not at all with this man. He helped me when I was ready not by following me, he helped me find exactly what was in my budget not a penny more and even helped me find the best deal and offers available. Truly he is a good sales man, you can tell he is t only here for the paycheck like the rest, though this is his life he’d rather you be happy with what you purchased then to sell you something you can’t afford! I appreciate your help me! Have been here for 4 different cars now and will always come back!

Jan 05, 2019

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Best sales service!

Trey Chapman has become our go to guy when we need a new VW. (We now have 3!) He exemplifies what customer service should be- a great relationship. We share our needs and wants and he listens and always helps us to make an informed decision. We will be needing a 4th car in the coming year and we will always look to Trey - who has now become a trusted friend.

Dec 31, 2018

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Best car buying experience Ever!!

We unexpectedly needed to replace our vehicle purchased @ Lakeland VW in 2016. We returned to LVW because our first experience was so great. Again, Trey Chapman and Jared as well as ALL staff @ LVW made our purchase quick, painless and actually enjoyable. Would also like to thank parts/service persons who did a very quick and excellent window trim install before leaving. We have never purchased 2 cars from same dealer before, but we will absolutely return to LVW first for the next one! LOVE LVW ??

Dec 27, 2018

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CPO Jetta

Trey in Sales and Larry in finance were great in helping get me the car that I wanted and one that fit my needs! Thanks guys!

Dec 21, 2018

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Pricing

The car I wanted was mixed up with another the prices didn’t jive . They didn’t stick with the price or offer options for me to feel content.

Dec 19, 2018

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Always great.

Well, I’ve written the same review in different words at least five times. I love the dealership and everyone that works in it. If you treat them with respect, the payback always comes back threefold. I think people who are obnoxious jerks get exactly what they deserve want to going to a place of business. I’m in a line of work where I am literally forced to put up with and be nice to the general public. So my attitude is I don’t want them to have to put up with me, I want to be somebody who walks in there that they’re happy to see. That’s always my goal, and they are always great to me. Great job as usual. By the way, Jonathan and Dan, you were right, I did need a full alignment LOL.

Dec 17, 2018

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To trey did the best job

Go to trey he helps us out Lakeland Volkswagen can help you right way they know what they doing and do not waste your time keep up your good work guys

Dec 11, 2018

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Perfect car buying expierence

Everyone was very friendly and courteous and we were in and out ! How a car buying experience should be. Big thanks to Trey for helping us make a better choice on our Tiguan.

Dec 06, 2018

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knollage and helpfull

Trey Chapman was extremely helpful to me and my wife. He spent time going over the technology built into the car we were thinking of purchasing. Although we are not techno incline Trey explained the way we could understand. We left there being confident about our purchase and how to use and operate our new vehicle.

Dec 03, 2018

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To good to be true

Sales department is great but if you trade something in make sure they pay it completely off before it hits your credit report. Getting a late payment charge a in the mail after 2 months of trading in my car because they didn’t pay the whole balance off. Finance department states it is my responsibility to make sure it is paid in full after I trading it in to their dealership. Not willing to find a solution and wanting to push all the blame off on to the customer is terrible.

Nov 29, 2018

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Great

Really helpful, they are not pushing like the other dealers, great people. I will recommend this place to buy your first car. You will come back once you are ready to buy or lease another car.

Nov 28, 2018

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Friendly, professional and pleasant.

From the moment I walked into the dealership until the time I walked out was a pleasure. No pushy sales people and very relaxed atmosphere. My sales person (Trey) was great!! He was very knowledgeable about the vehicle and went the extra mile explaining everything.

Nov 20, 2018

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Once again, the best.

I want to mention two occurrences over the last two weeks. My GTI sustained considerable front end damage after a spare tire and rim flew into my front bumper, damaged it, and the stuff below it. The next day, the service department managed to cram me into a busy day to have a look at it. Dan inspected the under body and found that there was no damage, which was a relief as I had to travel 1000 miles over the next week with it. This was even done with no charge because it only took a few minutes, and I actually offered to pay. I will tell you that I am a good customer, but when you have patience with people, they return it to you. Now, cut to yesterday, 11/20/18. The GTI goes to the auto body shop and I have to rent a car. I decided a Nissan Maxima might have some of the refinement of the GTI. Wrong. Piece of crap...MT should let ME review it. Anyhow, I texted Jonathan, my service writer most of the time and asked if he could help me with the rental place with getting another car because he deals with them frequently. He was actually on vacation and still took the time out to help me get a different, and better car. I really love this dealership and the people in it. Oh, and Trey Chapman took me for a ride in a new Jetta about 3 weeks ago just because I asked. These guys have made it impossible for me to own and other make of car. Cheers!

Nov 19, 2018

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Tiquan experience

We arrived about 10 miles mutes earlier than our appointment so you t took a bit for someone to get our repair going. They were very courteous and they even checked to see if my service was covered on a maintenance plan which it was. Thank you.

Nov 17, 2018

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Missed the JSW

Nice dealership to work with. I have had my Toureag serviced there on a couple of occasions and been happy with the results. I bought a used JSW recently from them and it was a good experience as compared to other dealers I have encountered over the years. Trey was great to work with and made sure everything was done right

Nov 15, 2018

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Great experience

The service department at Lakeland Volkswagon was very helpful from start to finish. There were holdups due to my insurance and they didnt give me a hard time about it. All in all I'm very happy with the service I received and wouldn't take my car anywhere else.

Nov 12, 2018

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Great Experience

Only good things to say about this place. Never had as good of a buying experience. Would recommend VW to any car buyer out there

Nov 12, 2018

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Tiguan

I had a great experience here. Thanks to Trey I got the car I really wanted. Larry worked hard to make sure I got the best deal on my car. 😁😁😁

Nov 08, 2018

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I only drop off the car I don’t stay

I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys

Nov 01, 2018

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Highly recommend Trey

Excellent seller (I don’t say that often about car salesman). Very polite and respectful, will find the appropriate car for your needs and possibilities. Loved the experience with LakelandVW because of him.

Oct 27, 2018

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Great job!

Had a great experience with the dealership and the sales guys. They were very helpful during the purchase and after. The sales experience was easy.

Oct 21, 2018

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Excellent!!

It was a pleasure working with Trey! He understood exactly what I was looking for!! I love my new 2019 JETTA! Trey is very knowledgeable about all the VW vehicles and explained everything before we left the dealership!

Oct 18, 2018

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A Standing Ovation

Trey was amazing from start to finish! He was patient and kind while I explained what I wanted to do that day. He was very thorough and answered all of my questions. He was also a great devils advocate as I weighed my options. Unlike other dealerships in my past, I actually look forward to the time I will get to see Trey and all the team members of Lakeland VW...maintenance, car wash, or my next new ride!!!

Oct 15, 2018

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Always excellent

This dealership is always terrific. Ive never had a remotely negative experience at Lakeland VW. They have made it impossible for me to own another brand of car.

Oct 11, 2018

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Very comfortable atmosphere, yet very professional

Starting from calling the dealership and checking to see if a vehicle was still there to leaving the dealership in our new car was great. Only problems through the dealership I would say, and part of it was our fault, was we didn’t know and wasn’t mentioned that you couldn’t use a debit card for down payment. Besides that it was a great experience.

Oct 09, 2018

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Purchasing vw

Trey was the best made everything easy and fast would recommend anyone to go too lakeland vw every one there are friendly and helpful God bless every one at Lakeland vw keep up the great work thx u

Oct 05, 2018

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Outstanding customer service

Took my Volkswagon for a recall and Gary at the service desk was very courteous and said abou 1 hr or 2 and it would be ready. They were very busy that day but it was ready in that length of time. They even washed it for me too.

Oct 04, 2018

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Bought a new car

We were looking for a 7 passengers car and Tyler was very helpful. He took time to explain all details. We were from Canada and it was a bit complicated to obtain credit but Jared and Tyler went above and beyond our expectations We are more than happy of our new Atlas

Oct 04, 2018

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LakelandVW is the greatest

I have been dealing with iLakeland VW for the last two years and never once have i beenI dissatisfied. They have gone above and beyond the call of duty to help me whether it be a simple question or whether I need service. I would always give them a five star plus rating. Everyone there is very service oriented.

Oct 04, 2018

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First experience

First experience buying a car and it was painless. Went to a lot of dealerships throughout the day and ended up coming right back to VW Lakeland. I’m very happy with the service I received. Great people and overall good experience.

Oct 03, 2018

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Trey is excellent!!!

Trey is excellent! very professional and trying always to help. He is very knowledgeable of the car that we were looking for Thanks Trey for your help!!

Oct 03, 2018

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Repeat customer

Trey is excellent. He is very knowledgeable of the cars. He is friendly and goes the extra mile to make sure you are happy with your purchase. I would definitely buy from him again. Jared (my precious salesman) now in Finance was once again great. He has been with me through my last two car purchases. He goes the extra mile to ensure that things are done right. I would recommend either of these gentlemen without hesitation.

Oct 02, 2018

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Trey is just plain wonderful

Trey always has a pleasant attitude,he is always smiling and often checks to find out how best he could be of help. He is good

Oct 02, 2018

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Trey is excellent

I have purchased two cars from Trey and he is just an excellent person. Not only is he enthusiastic about his job and people(one look in his office will confirm that), he is also the owner of multiple VWs. He loves the VW product and knows them inside and out. He is just a plain easy guy to work and talk with. I might as well also mention my excellent relationship with the service department. I think many dealerships miss the boat on how important the service department/customer relationship is. These people have made it nearly impossible for me to even think about going anywhere else. Then add to that a sales staff you like as a customer is the icing. I hope Trey stays here a long time.

Oct 02, 2018

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Wow .... talk about customer service

Walked in and met with Trey Chapman, he was absolutely amazing through the whole process. Listened to my needs and wants and got me to the best car for me. Will send all my friend and family to him! Thanks Trey for being awesome buddy

Oct 01, 2018

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Trey Chapman is THE BEST!

Trey Chapman and Lakeland Volkswagen are simply the best around! I have purchased 3 cars in a row from Trey! Such a courteous and professional experience! The excellent service received from Trey has always been consistent and world class! I am a customer for life and would highly recommend going to Lakeland VW to see Trey for your next car!

Oct 01, 2018

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Lakeland VW Feels Like Home

Our family is a VW crew to say the least! Currently on our 11th VW and have purchased/leased the most recent 4 of those from Lakeland VW. Every time we’ve had a great experience, felt we were treated honestly and fairly, and appreciated the genuineness of the whole staff. Brad is our go-to guy and everytime has made sure we know and understand the car we are buying, the numbers being crunched on the final price, and that he is available to answer any future questions at any time via phone or email, an option we’ve utilized a few times! Along with Brad, the managers, finance department, and service department have always shown the utmost professionalism and exemplified a solid team. Thank you to Lakeland VW and we look forward to buying our next 11 VWs from you guys down the road!

Sep 29, 2018

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Trey Rocks!

I have leased 2 jettas from Trey! And I wouldn’t go anywhere else! He is honest and Hospitable! LakelandVW is awesome! Thank you Trey!

Sep 29, 2018

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Best car buying experience

Thanks to Trey from lakeland VW for assisting my family with a new atlas we love! This was such an incredible buying experience- we will be back!

Sep 29, 2018

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Friendly and stress free experience

I went there to purchase a new GTI and the salesperson Lawrence was very inviting and friendly. He never made me feel rushed into the purchase and was able to help me make a thoughtful and conscious decision about the vehicle I wanted to buy.

Sep 29, 2018

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Fast, Easy, No Pressure Experience!

I Absoluty loved working with Trey and Lakeland VW! They new exactly what I was looking for an I was in and out in no time. The atmosphere was laid back with good music and friendly people. I would definitely buy another vehicle from Trey and Lakeland VW!

Sep 28, 2018

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Always excellent

This dealership is overall excellent in sales,service and customer service. Thanks for everything I live in Winter Haven and dont mind the drive that's how excellent it is.

Sep 28, 2018

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Great people

I was blown away by Trey and staff when my wife and I bought our Jetta. They made the process easy to understand and very knowledgeable on everything.

Sep 28, 2018

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The No Pressure Dealership

Lakeland VW and our sales associate, Trey, made my wife and I feel like we were part of the family. Trey is an honest person and really looked for the best vehicle that fit our needs. We can't thank him enough. He made us customers for life! Thank you!

Sep 27, 2018

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Great Experience

I had a great experience purchasing my new Passat from Lakeland VW. Trey made the experience quick and painless and answered all of my questions!

Sep 27, 2018

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Love my VW

Trey was extremely knowledgeable with VW vehicles. He himself owns one and has had many models, it helped me with my decision to purchase my newest VW! I highly recommend him for your go to sales rep for VW!!

Sep 26, 2018

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Great experience!!

Trey made the entire process seamless! From trade in, to paperwork, to delivery. I have leased two vehicles from Lakeland VW now. I would recommend them to anyone!

Sep 21, 2018

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The best dealership ever!

Most important thing ask for—Trey Chapman—the only place to buy a automobile just made the best deal & decision of 2018 loaded suv when you go there ask for Trey Chapman he is the best no pressure but he will get you the best deal possible & if you need to finance Larry will make it fast & painless.

Corey Godden

Corey Godden

Product Specialist

61 Reviews
Certified
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Dealership Experience 3 years 6 months
Industry Experience 5 years
Recent Reviews

Nov 11, 2019

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service visit

I thoroughly enjoy coming to Lakeland Volkswagen, my vehicle was purchased at this location and I also have it serviced there. I recently came in for service and everything went perfect! I was greeted in a timely manner, updated throughout the service, and treated like a guest in their home.

Oct 29, 2019

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Pleasant and efficient

Took a risk by driving three hours to buy my VW and went home thoroughly satisfied with the experience. No last minute surprises and no undue pressure.

Oct 29, 2019

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Great no hassle best price within 100 miles

Excellent no pressure sales and customer service. They offered the best price and were responsive with all my questions and ensured I understood all specific pricing details.

Oct 21, 2019

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Amazing service!

Since the day I drove my car off the lot I have been given amazing service! My salesman, Corey, was extremely helpful and made sure I got the car I wanted. Lyndsay, in the service department, is always so helpful and friendly. She makes sure I drive away with a car that’s running like new, and customer service that wow’s me! I work in customer service myself and I can honestly say I have never been given a bad experience. I highly recommend Lakeland Volkswagen, whether you’re looking to buy/lease a car, or to receive service on your car!

Oct 17, 2019

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Great Services

Thank,s for the great Services your people give to us. Reccomend to my friends. The people for the detailing is Amazon to, thaks for everything.

Oct 09, 2019

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