When I originally took my 2019 Arteon for an oil change, the check engine light went on. It took the service guys a number of tries, but they wouldn't stop until they found the problem. After reviewing the analysis with Tech support, they found that it was an injector, an unusual problem for a 2019 Arteon. It runs as beautifully as it did when I first bought it... and all under warranty! Thank you, gentlemen.
Everyone is extremely friendly and accommodating. A big shout-out to Trey Chapman for his excellent service and willingness to go above and beyond for his customers!
I am always pleased with the service provided. I appreciated the waiting area being adjust to accommodate social distancing. I just wish the employees walking around would have been wearing masks.
Your customer service is always top notch. Which is why I continue going to you all first. Your prices for service though are not as competitive lately though.
Always friendly! Great hours and easy drop off. Sales department is very accommodating. Jeff takes the time to explain before, during, and after the service along with recommendation.
Kind and friendly service. Kept me informed with every process needed for the maintenance of my vehicle. I also appreciated greatly the loaner vehicle while I waited for three days for the repairs to be done.
Good people. I cannot imagine the words trust worthy and car salesperson going hand in hand, but Lakeland VW has broken the mold! They deal with integrity and with your needs in mind. They do not try to coerce you into buying vehicles that you would have to give your house up to afford, but they listen to what you're looking for and tell you straight up if they have what you need. I can say that Michelle stayed in touch over two years with vehicles that could possibly be a fit, my life circumstances had been trying, but ...
Best price. We had already looked around and we came out with a deal that fit us pefectly. Car is exactly what we wanted. Process was painless and it only took just over an hour to get it all done.
Service department was great. Matthew was my rep and was very attentive and took care of my service. Great people great customer service. Highly recommended .
Hands down, salesman Trey is the best! This was the second car we bought from him and will continue to go to him anytime we are in need of a new vehicle.
I brought my new atlas in for oil change. Waited two hours for oil change. No one came to give me a status update. I had to go check on status of the car. Checking in with customers to give a stays update to them would be appreciated. Thanks
Excellent experience. Hiram did a great job in the sales process. We also received a price much better than other VW dealerships. This is the second car I bought from VW Lakeland.
Great place to buy an automobile,great staff from sales to finance .our salesman Jeff was great at his job . The hole experience was very very low pressure and a great experience,I highly recommend VW of Lakeland
After a year’s worth of searching for the perfect SUV within my price range, I finally found an Atlas w/R-Line at Lakeland VW. From the second we arrived, we were treated with great care and exceptional service. I love my new vehicle and am so thankful to have waited for just the right fit. This dealership went above and beyond all others that I had previously dealt with. I am so grateful for their honesty and straightforwardness. No games to be played, great price for trade and great price on vehicle. Thank you!
Great service. Quick respond. We have worked with Jeff several tims. He always provided the best customer care. The dealer's staff are very friendly.
Excellent experience as always with the whole process! From the service that was done, to the transportation to and from work and finally the check out...great job!
I had a great experience, everyone was friendly and efficient. I quickly got an appointment, dropped my car off and my car was ready the next day.
I called my Lakeland VW to order a transmission for my car. I had some trouble finding a used one, and Ron was more than happy to accommodate.
Very professional service and great staff, very knowledgeable and helpful information about the service on our car . I left this dealership as a happy customer !
Thanks to Brian W. for his significant intervention to make my issue workable and in my best interest. I’ve Ben a customer for many years. Grateful for his attention. I’ll be back.
Professional and welcoming. Have been a VW driver for years so we had a knowledge base of what we wanted at a fair cost. This dealership didn’t play around with “funny numbers” therefore we knew we were dealing with people of integrity
The service department explained to me the problem and fixed it. Not once felt was going to get ripped off. They did not try to upsell.
Took us in same day -no appt. wasn’t aware first 2 oil changes were complimentary. Would have paid for it had they not informed me otherwise.
Great service it did take a little long but not that bad of a wait for an software update. I didn't have to much contact with anyone but I guess thats normal now with covid. So didn't have contact with anyone really to judge anyone. Overall a good visit.
Service department got my vehicle into the service bay promptly, however, did not meet my 10:00 deadline causing me to be late for my next appointment. I had made the staff aware in advance of my timeframe but it was disappointing that they couldn’t do the necessary maintenance within a 2 hour window.
I have been coming here for years and never disappointed. They have a great team in the shop. If Dan can’t fix it no one can.
I had an awesome experience at Lakeland Volkswagen Dealership thanks to Hunter. He was amazing in assisting my with my vehicle of choice. There was no sales pressure and all the staff was helpful and friendly. Please visit Lakeland Volkswagen Dealership when searching for your next vehicle.
Michelle was an amazing sales person and worked for what I wanted. Thank Michele and Jared! You guys were great! I'd definitely recommend you!
A+ Best and most friendly staff would recommend this place to anyone they are very helpful and do the best they can to help you and get you back on the road
Generally happy with the service here. Dealerships still kill you on the labor rate vs smaller shops but if you have extended warranty work they are best. Loaners sometimes available but ride service to car rental if needed.
Smooth deal, Trey was quick to respond to my internet inquiry and sent a video and set appointment for visit and test drive. Larry in finance was clear, honest and wasted no time. I'm happy I chose Lakeland VW.
Excellent customer service!! I am a returning customer. I enjoy working with Hiram as well as the finance team. I would highly recommend them to others
Purchased a 2016 Volkswagen Beetle from Hiram. He always give us outstanding customer service! He is a fantastic salesman and we always buy from him.
Service department was very friendly and helpful with my needs. They maintain safety with the COVID-19. My vehicle was cleaned when I picked it up
Very pleasant experience!! Did everything online and once we were approved went in and signed the papers!! Thank you Bradley and Larry for the experience
This dealer was awesome took my 2014 Volkswagen Tiguan had a problem with the lights on the dash they took it in diagnose the problem fix the problem within a few hours I had my car back In my view the service department is awesome number one and definitely will come back and Do business again with them
Best car buying experience ever! It was like hanging out with friends, simple to understand, no playing with numbers. Michelle was the best salesperson I’ve ever experienced. No pressure, questions answered, and amazingly friendly. She is now part of our family! Love my VW and Lakeland VW!
Great and fast customer service. Dropped off my vehicle and got a call within a day with the diagnostic and the very next day the day was fixed and ready to go. Matt is awesome.
I appreciated the honesty and friendliness of the sales staff. We had been looking for quite a while at different dealers, and no one compared to Lakeland VW.
Great service dept. They had me in and out in about an hour. I made an appointment and they were ready for me when I came in.
Lakeland Volkswagen had us in and out in about an hour and we got a great deal! Our sales person Bradley was great! Would definitely recommend!
Overall is good. But customer service could definitely be better. I have been waiting for someone to take care of me when one of them is just printing documents or doing nothing.
Buying at Lakeland Volkswagen was hassle free. I normally hate buying a car but at Lakeland VW they made the experience enjoyable and quick! I would highly recommend Lakeland VW!
Just the usual good work from the people at Lakeland VW. Just my 30,000 mile check up for my 2019 Tiguan. Great vehicle, and great service.
My daughter and I visited Lakeland VW in early 2020 and we returned to specifically to buy from Hiram. He was extremely professional during our initial visit even after we told him we weren’t ready to purchase. He took the time to fully explain the features and benefits for each model / package making the whole experience great. Customer service is a dying characteristic from most businesses, not at Lakeland VW and especially not when buying from Hiram.
Trey was an absolute pleasure to work with. He looked after us from initial enquiry to showing us the entire car from front to back before driving it off the lot. Nice relaxed atmosphere at the dealership. No pushy sales people. We felt like they really were there to help not make the “next sale”. Very pleasant experience.
Our agent Shaye was the best! Everything went so smooth! Excellent service by all there at dealership and this was with a used car. Cleanest dealership inside and out. Will recommend!
Tire pressure indicator was on Right after I left the premises. Service performed: Oil change Tires rotation Don’t abuse your customers demanding the number of words they have to use!
My family and I have been buying and servicing our cars at Lakeland VW since they opened in 2012, and we have never been disappointed in a purchase or the work they've performed. This is an honest and fair business. They work hard to make you a repeat customer. I highly recommend them.
Drove from Orlando to see a Passat and liked their honesty no pressure sales reps. They were flexible and wanted us to get the best deal possible. Keep up the good work!
Bradley did everything in his power to work with me and my grandparents in finding me a good vehicle that i could afford, especially being that I’m right out of college. Not only that, but he also went above and beyond and went out of his way to deliver the car to my work since I work crazy hours and wasn’t able to pick up the car during the week.
You could not ask for a better Service Dept. They do outstanding work and a friendly group of personnel. It is always quality work on your vehicle
Great experience! Michelle Bennett was super easy to work with and helpful! The process was quick and easy! The jeep was extremely clean and detailed and ready for use to drive off the lot!
Very responsive to my needs. The repair work was done quickly and accurately. The beetle needed work other than what had disabled it. They identified these other problems, recommended the work needed and explained it to me. Thanks.
Very friendly! I did have to wait longer that i had planned but he was very professional and explained that there was a recall in my vehicle that also needed to be addressed
Outstanding service. All of the service folks I met showed me confidence in what they do. Expectations were met. Lakeland VW will be will take care of our Atlas and Tiguan......
Staff was very courteous and welcoming. Service took longer than estimated so I wasn’t able to get car cleaned. Music in sales area was HORRIBLE rock music. I had to ask for it to be turned down or changed. Sitting in there for hours should be pleasant not headache inducing
Brian and his service team are the best! I've been going there for about 14 years (I'm on my second VW) and I would never go anywhere else! They keep me safe on the road and help me get the longest life from my car. Thanks, you guys!
Cozy and comfortable dealership, friendly staff, and I had an excellent service experience with Service Advisor Jeff. He was friendly, direct, and knowledgeable. It was a pleasure to get my tiguan serviced here.
trey was amazing !!! he got us information so fast and was so nice. he was super kind and told us everything we needed to know. the car was an amazing deal!! amazing experience!
It was quick and easy. Everyone was very friendly and helpful even in the pouring rain. Thanks for all your help! My son is enjoying his new car.
Don't Understand why send entioned Service Discount Offers with instrutions to be valid before service and when its time to redeem are not apply.
Me and my husband just bought a Passat with Jeff. It’s was very easy to make a deal. Very different from another dealers we went to. I’ll definitely buy from them again. Great prices and no hidden fees. 👍🏻👍🏻👍🏻
The service dept at lakeland VW has always provided a great experience. I’ve never left unsatisfied with the quality of work or what they’ve done. No issues returning and would recommend them to anyone!
Best car shopping experience I have every had. That says a lot as this is my 4th time purchasing a new vehicle. We was in and out! The sales rep listened to my wants and needs and was sure to only offer what I was asking for. It was a celwbration after we closed the deal.
We purchased our second vehicle, a 2020 Jetta from Brad, and had a great experience. The 70-mile drive from Orlando was well worth it, especially when we have a Volkswagen dealership just 10-miles away from our home. The experience was quick and painless; Brad and the team made the buying process easy.
Best deal on a VW and a good selection to choose from. Overall good experience. Typical high pressure in finance office. I would recommend this dealership and will return when I am in the market for a new VW.
Trey was great answering questions and being there to help without being pushy. I have been a customer of Lakeland VW for over 10 years. Everyone is helpful and personable.
I was there for 3 hours after being told it would only take 45 minutes. All for a recall software update. The sales team is great. The service department needs more help, and seem understaffed. There was one employee doing all of the work. Everyone else left.
My second time purchasing a new vehicle here went flawless. I showed up knowing exactly what i wanted and Hiram executed the sale perfectly. Will be back in the future.
Very pleasant surroundings, Staff was welcoming and polite. Bradley, Jeff and Jared were all friendly, knowledgeable and extremely efficient which made the overall purchase process quick and simple. Enjoying my new Tiguan w/4Motion.
Hiram was fantastic to work with! No sales pressure. Very knowledgeable. Made us feel welcome and appreciated. Great buying experience. Atlas Cross Sport SEL Premium R-Line.
Nice showroom - kind personnel Timely in appointment time - not sure why it takes an hour and a half for an oil change but ... I know they are thorough.
We arrived somewhat early and we were greeted and taken care of right away Work was done and soon we were on our away again. Top rate service
Bought a new car on Sunday and the process was smooth and quick. Buying a new car is not a fun event but was pleased with my transaction on Sunday.
Trey is a true professional. Made our experience so great that we’ve been telling our close friends they must call him when buying a car.
We had a phenomenal buying experience last week! Trey portrayed the epidemony of what customer service should be. We are customers for life. I highly recommend VW Lakeland!
The service department was very professional. My service advisor was Matt and he could not have done a better job. He called me regularly to update me on what was going on and when they learned the repair would take longer than expected they had a loaner vehicle ready for me. I've been dealing with this repair for some time at a different dealership and it would break again within days of being fixed. Since my car was serviced at Lakeland VW, I've had no issues. They're the best
Great service as usual. The only thing I would say was not good was that mask compliance should be enforced with employees during this time. One of the employees had a surgical mask on but it was below his nose the entire time which is ineffective. Saw others with buffs on that kept falling down and they were nonstop touching it and their face to pull up which defeats the purpose. Made me a little uncomfortable.
The staff are exceptional! Very friendly and keep you informed. Mechanics know their VW’s😊. I love to visit with Jared Miller sold me my first VW and always remembers my name ❤️
The service people was awesome. They were very friendly, respectful, and very helpful. But with the pandemic going on couldn't believe the prices still on the service.
Took care of the VW recall and noticed a transmission seal leak at the same time. The transmission leak was addressed at the same without have to make an additional appointment. Thank you.
Good place, Hiram who is a salesman and all around knowledgeable guy is a national treasure!!! Nice selection of new and used vehicles, My visit was during COVID crises 8/2020 and there was sanitizer EVERYWHERE, lobby was updated with easy to clean but comfortable furniture, hot beverages, water plentiful, nice people, safe place to shop 5 ⭐️, I live 80 miles (round trip) a way but come here despite dealerships nearer to me, give this business a chance !!!
Jeff was very friendly and knowledgeable about my passat and what it needed.He stayed in contact with me to keep me informed about the status of my car.I will be bring my car back up to Jeff for further services.Thank you
My car had a few issues but they were very helpful and worked diligently to get it fixed. It was also very quick to get in and out.
Love the service and safe distancing from all greatest time ever I will continue to use this local business for my business and service and always thank you
Great service.They take care of the customer and find solution to customer problems. They charge for service as quoted,no surprice at the time of paid.
Excellent customer service pre and post purchase from all. Gave Jared the values I find important in a car and delivered me with multiple choices!
Great Service and always a pleasure to work with Service & Parts Departments We buy parts and have our customers come there to get keys made and they are always pleased when they leave .
If you are looking to buy a car in the Lakeland area then you must look no further. Michelle and Jared will treat you right.
Had an awesome buying experience thanks to Matt and Jared. Went in to test drive while waiting for a vehicle shipment. Luck would have it, the vehicle I was waiting for had arrived. Love my new 2021 Atlas!!!
I would very highly recommend Lakeland VW and will tell everyone I know to go and buy a VW there! Worth the drive!! Thank you!
always a great experience, always fixes my problem with my vehicle, always professional and understanding with my needs, everyone at the dealer is very friendly
Clean dealership with social distancing in place, with friendly, competent individuals. Kept informed throughout the maintenance process on my vehicle. Definitely recommend this dealership to others.
Purchased the VW Arteon and absolutely love it, Matt was great to work with and never pressured me. The process couldn’t have been better.
Always found Lakeland VW to be honest and straightforward. From dealings in sales and service, everyone is sincere. Great place to trade, and would recommend them without reservation.
Bradley and Trey were top notch! They were kind, attentive and so easy to work with. Highly recommend! Larry was great, too! Easiest experience I’ve had buying a car EVER!
Inquired about a test drive for a used Nissan Sentra via phone. Scheduled for the following day with a Saleswoman named Michelle. We arrived to Michelle greeting us in the parking lot ready with the car. The financial discussion was very matter of fact ,transparent and efficient. Their staff is professional and very knowledgeable. The whole process start to finish took two hours was no stress and I never once felt pressured or misguided. This is the way buying any car should be! Transparent , efficient, organized and helpful.
Corey Godden is a professional knowledgeable and courteous sales person. Highly recommend his expertise if you are looking to buy a new/ used VW vehicle.
I always use Johnathan at Lakeland VW for my Tiguan's service needs. He is always helpful, honest, and straightforward! Plus, he helps locate coupons to help cover some of the repair/service costs, which is always appreciated! Great service and highly recommended! Go see Johnathan!!
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