Customer Testimonials
Dropped car off and it was repaired on time on budget great place to get your car worked on.
Everyone is very pleasant and helpful. They kept me informed of the progress and checked on me several times
Carlos at Lakeland VW was an excellent guide on our car shopping trip. Friendly, knowledgeable and no pressure. We are VERY happy with our new Tiguan!
The service was great . They are always veery helpful with my Volkswagen Jetta. Thank you
Nobody likes having to take their car to get serviced, but I can say that Lakeland VW does their very best to make sure the process is as painless as possible. I have never had a bad interaction with any of the service team and they always make me feel like I'm the most important customer in the world. That is what separates a transaction from "good customer service". Cheers again Lakeland VW team!
I was traveling from Florida back home to Huntsville, AL when my vehicle developed mechanical problems. From my initial call to the service department, all actions were exceptional. I'm a long-time customer of VW, having purchased eight vehicles from the Delray Beach VW and Huntsville, AL Dealerships, the services and assistance, I received from the Lakeland Dealership was outstanding. I was really taken care of and was able to get back on the road. Bravo Lakeland VW.
It was a pleasure working with a dealership with honesty and integrity and highly recommend them
Ashleigh was amazing, Great Service Advisor willing to help and keep me updated. Thank you!
Ashleigh Hernann and Dan the master mechanic are truly amazing! Knowledgeable professionals that are friendly and helpful always
Service department is very slow and nonchalant. It took a week to get an appointment. I scheduled first thing in the morning got there early. They told me it would only be one hour for an oil change.. I told them I did not need a car wash or anything like that. It took two hours and they washed my car.. at an hour and a half. I went to them and said I had another appointment in 30 minutes and needed to be out of here. The lady at the counter could care less and went on about her business ... Read More DealerRater - Jun 25, 2026
This dealership is a very clean facility and the staff is very friendly. Service was completed by the promised time.
This repair was stressful and costly, but Ashley helped immensely with everything. VERY much appreciated!!
Will never go back. Employees were walking through areas where customers wait cussing and being rude
A little unprofessional, not very customer friendly, doesn’t work with a sense of urgency, and left my vehicle in a hazardous situation upon work completed.
I love the staff there very friendly and helpful. And the waiting room is very clean
Dominic was amazing! He made the experience a joy. I enjoyed the experience at Lakeland VW.
I always appreciate the clarity of information and service I receive from the VW Lakeland dealership.
The service was great and Matt did an awesome job assisting me from the time I dropped off my car until the service was done. He kept me updated during the whole process and even washed and vacuumed my car. Keep up the great work! Matt, service
Could use a lot of work, but the young lady that helped me was very good!
Did not give last star because I was never told my car was finished and could be picked up even if it was without a car wash. I communicated clearly on the order and also when I called to keep in touch since I had to know because I have to coordinate work schedules and rides if kept longer...I specifically told you to NOT roll my passenger window down (you did and could've caused more damage). I had to call you for updates yet was heavily charged for the work. I am happy I did not have to ... Read More DealerRater - Jun 10, 2026
It was great working with the Sales Representative Dominic Bailey. He is very professional, explains the car buying process well, delivers expectations, and follows up timely. The finance manager Larry Riddle was very friendly, personal, and explained going through the loan process well and the extended warranty offers as well. I would only give 4 out of 5, due to that working with the Assistance Finance Manager Charles was way to aggressive with trying to get the car sale done on Sunday that when I went back out to my car to leave the lot he tried to come up to me ... Read More DealerRater - Jun 7, 2026
Great experience!!! Was there for an hour 20 minutes walked out with a new car ! Great service great guys good team.
Lakeland VW is my choice dealership to go to for service and purchasing they check for all the necessary things you might be due for and it keeps me worry free and I always appreciate their friendly and professional attention as well.
Fast and easy, process, they are very patient and understanding with you. 100% recommend. Dominic is the man!!
There are always good service and people trying to help you no matter what. Thank you
Outstanding service at Lakeland Volkswagen. My service advisor, Ashlee, coordinated my battery replacement programming and oil change efficiently. Her communication and professionalism made the overall customer experience excellent.
The whole staff welcomes you like family at christmas dinner party, Ashley at the front desk is knowledgeable, helpful and very informative, has always addressed my concerns with pure honesty. The techs are trustworthy and experienced, VW LAKELAND IS MY VOLKSWAGEN PRIMARY CARE PHYSICIAN for the life of my car
The dealership attempted to overcharge me for a service I did not need (an update that my car already had), and got rude and disrespectful at time of pickup.
Dominic and the whole crew Lakeland VW were great when helping us purchase our daughters first car. Would definitely recommend them to anyone looking.
Best ever experience buying a car. No back and forth haggling. Just one initial fare offer for my trade in and one fare price for the new car. Done and dusted in one visit. Thank you Dominic and Lakeland VW. See you at the first service interval.
I have been taking my vehicle to Lakeland Volkswagen for over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There has been some turnover of personnel in the service department which is expected, but Ashleigh Hernan has been there since I purchased my VW (two of them) and she is consistently attentive to why I take my vehicle and is courteous always and keeps me informed of the progress on my service calls,
Great service! Friendly staff! They took care of le Of all Of My concerns in a timely fashion. Thank you again
Martin the sales guy was amazing! Once I realized the starting price if the vehicle was under 20k I was like sign me up! Little did I know by the time I left I would be paying 8k over the original price. Larry broke down how Gap works but failed to break down how 16k ends up 24k. I am just a girl lol 😂. It’s all good though, God sees everything we do and I am sure it will be ok.
I’m love this dealership in Lakeland the folks here are always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out
Oil level low and charge me for 6 qrts. This is ridiculous. To me thats stealing
There seems to be very little sense of customer service or effort to accommodate clients. Matthew called me “bro” 2 times during a 4 mins conversation.
I had a great experience! Everyone was so friendly and I never felt the pressure I have felt at other dealerships. Everyone I worked with was very knowledgeable, and if they didn’t know the answer they quickly found it for me.
A Oil iChange turned into a 3 day affair because 2 new tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I bought a new car
I was visiting from Canada. My Atlas broke down on a Thursday afternoon and I was able to get it to Lakeland VW dealership. I met service adviser Ashleigh. She explained they would try to get to it on Friday and arranged a ride to Winter Haven. Over the next several days Ashleigh kept me informed of the progress of the repairs. When car was ready she arranged a ride back to Lakeland. She explained what had been done provided paperwork and walked me out to a freshly washed car. I can’t thank everyone involved enough for turning a ... Read More DealerRater - May 12, 2026
Matt was great and I appreciate his informative and pleasant disposition. He very quickly was able to give me prices for all services. Thanks!
Excellent service !! I was working out of town (2+ hours from home ). Big issue with battery charging light . Pulled in for last minute service request. Your team there was outstanding and caring for my needs.
Very Poor customer care and service on vehicle very disappointing service will be looking for different Volkswagen dealers to take my vehicle for future service
The gentleman who helped me set up my service was amazing! Waiting time estimate was realistic and fully prepared me for my experience.
Great customer service and great vehicle service. I was in and out in no time.
Customer service was excellent. Everyone in the service department was very friendly, professional, and helpful, especially Ashley and Matt.
Everything went super well, everybody was very communicative. Matt was very kind and helped me figure out the right next steps for my car!
Excellent service department. The technicians are very detailed with the diagnosing and repair of my vehicle.
Service writers very knowledgeable and helpful. Sales persons always great their customers they've worked with.
Carlos and Larry we're excellent!!!!!! They went above and beyond helping us decide on our vehicle!
The process was easy & everyone was very knowledgeable & the customer service was top notch! Would definitely recommend Volkswagen Lakeland.
Wonderful service, hassle free and THEY TELL THE TRUTH at VW of Lakeland! Carlos & Larry were both great to work with!! Plan to continue doing business with them in the future!
Everything was great. Quick, easy, and hassle free. My advisor Jeremy Sternisha was amazing. Phenomenal communication! Organized even while dealing with multiple customers. Professional, relatable, and efficient. This is honestly the first time I had a perfect experience at a dealership.
Incredible communication! Ashleigh in the service department worked to do everything she could to make sure our vehicle was taken care of and even worked directly with our insurance so that we could have the most efficient repair. They would check in regularly to make sure we were up to date on everything going on throughout the process. 10 out of 10
I particularly liked working with Service Advisor Ashleigh Hernan. She is very bright, personable and was able to help me get my car serviced properly. Note: not to sure about the mechanics working on my car. But that has No reflection on Ashleigh.
Everyone was so helpful and honest. Planning to come back next fall for modules replacements and new tires!
Ashleigh and Matt are always amazing as is Dan the Master mechanic! I will always be a custer as long as they are there!
Good customer service. The wait was longer than what I am use too for oil change. I can hear wind inside suv when windows rolled up and no radio on. Lots of whistling noise.
I am a very hard customer to deal with and they hung in there and made this come together.
Ashleigh got me into service quickly and made sure everything was taken care of completely!
The dealership was clean, the sales representative was courteous and ready to answer all questions .
Always a top notch experience. Ashley is always a pleasure to work with whenever I bring my car in for a service. The whole service team is for that matter.
They took the time to make sure things were done correctly. They worked with volkswagen corporate to get my parts covered under warranty.
Everything from the scheduling to the pick up of the vehicle was great. Thank you!
Matt failed to inform me that the engine cover needed to be ordered and that I would need to come back to have it done. Also the service status board in the waiting area was not updated since 10 April!
I had an extremely positive experience with the Lakeland VW service department. I brought my car in for a diagnostic problem and was treated with courtesy from start to finish. And can we talk about how efficient they are? I was in and out in less than an hour, which is just incredible. The process was efficient and well organized from start to finish. Matthew, the service manager, was kind, patient, and professional. He took the time to make sure everything was clearly explained. The entire service staff was friendly, knowledgeable, and easy to work with. I highly recommend their ... Read More DealerRater - Apr 23, 2026
Dominic was concise, professional and knowledgeable about VW, but primarily he listened to and considered my needs in this process. Larry was quick, accurate and very knowledgeable of the finance process and got me through it quickly.
Ashley and Jeremy are absolutely fantastic! Thank you both for always taking such good care of me!
Is always a sad day when you ask for a engine check and the device is not working and they do not find anything wrong with your car when the truth is that the system is not properly functioning
Great people and great service. Everyone was extremely helpful and very polite. Will recommend to everyone to buy next car at Lakeland VW!
Performed a botched software upgrade and then tried to tell me something else in my car coincidentally broke and it would cost $200 to diagnose it and then even more to "fix it". Never returning here again.
Great service! I came for an oil change for both of my vehicles and everything was well done. Would come back again. Service advisor was great.
This is my second completely positive experience with Lakeland Volkswagen. I wish I could take my other, non-VW vehicle to this service center.
It was my first time at Lakeland V W and I am really very impressed by the kindness and knowledge of the team. Ashley was super efficient. Thank you so much for everything!
I was very satisfied with my purchasing experience at the VW dealership in Lakeland. Dominic has great customer care, is thoughtful and carefully attends to details. Working with Larry Riddle was like connecting with a family member, Larry was very positive and helpful in explaining the financial aspects of my purchase. Wonderful people and professionals!
I had a great experience working with Jeremy Sternisha at this dealership to get a damaged nitrogen tire replaced on my 2025 Volkswagen Jetta SE. Usually I work with Orlando VW South, which is also where I purchased my current and previous Jettas, but had to get this repair done locally near my home in Lakeland because of the nature of the issue and only having a donut spare. Jeremy made sure that I could get an identical Hankook Kinergy nitrogen tire installed on my vehicle the next business day after the issues were diganosed, and had the mounted tire ready ... Read More DealerRater - Apr 8, 2026
I had a great experience with Lakeland Volkswagen when I brought my car in for a coolant issue. The team took my car in quickly and set me up with a loaner right away, which made the whole process really convenient. Even better, the repair was completed just a day after I dropped it off. The staff kept me informed throughout the process, and Ashleigh in particular was incredibly helpful and easy to work with. The service was fast, smooth, and professional.
Great atmosphere, great customer service, parts counter personnel are very knowledgeable and professional. Service advisors very efficient and friendly. Technicians very knowledgeable and fast…
Everything and Everyone was super easy to deal with no pressure I’d suggest them to all my family and friends also we are enjoying the Atlas Cross Sport a luxury SUV Ty😊
Dominic was very helpful and made the whole transaction go smoothly . We were very satisfied.
I recently got my oil changed here, and the experience was excellent from start to finish. The service was fast, professional, and very efficient. The staff was friendly and took the time to explain everything clearly, which made me feel confident that my car was in good hands.
Everyone was super pleasant and helpful. Matt was great, Jeremy was great, and Ashleigh was super helpful making sure my warranty repair got resolved. Overall positive experience.
Very helpful and knowledgeable about what is wrong with my car and what it needs
I received exceptional customer service for my car repair. Ashleigh went above and beyond to expedite the service and get me back on the road.
We knew which car we wanted and Dominic took us right to it. He made us feel very comfortable! We took a drive around and enjoyed the ride. We had to go sign papers. Charles was impersonal and and I uncomfortable in his office. We are pleased with the car. But we received no title and im still upset about that. All in all, Dominic was very friendly, knowledgeable, and it was a great experience. But I still want the title???
Ashleigh provided accurate and timely information to make this a satisfactory experience. Having the vehicle washed was a plus.
went in for a oil change and ashleigh had the jetta done in a hour and car was washed and looking good thankyou
Good Customer Service from advisors. The manager was able to work with me to give me a courtesy car for work as my car was getting fix.
Horrible service: Scheduled oil change took over two hours, staff lost car, and barely started working. Arrival: Early for scheduled appointment, checked in promptly. Wait Time: Over 90 minutes passed with no progress, resulting in a confusing follow-up call from staff. Service Failure: Staff (Mathew) forgot the car/purpose, only starting the oil change hours later. Outcome: Poor communication and excessive delays led to a frustrating, unprofessional experience
Great customer service, fast friendly, I had a great experience with them on my new purchase! Everyone was very professional and friendly! I highly recommend them for your next vehicle purchase!
From the time I arrived I was treated with the upmost kindness by an informed sales representative. That kindness and knowledge was a common trait in every person at the dealership.
Matthew as my Service Representative was attentive and knowledgeable in the service process. He kept me updated on all issues concerning my vehicle. I would absolutely recommend Lakeland V.W. to anyone looking to get their vehicle serviced. Also, I believe the Service Department Technicians repaired my car with great quality of work!
I had a great experience at Lakeland Volkswagen. Matt assisted me during my service visit, and he was extremely polite and made sure all the information was clear and easy to understand. The service was quick, and the entire staff was very friendly and welcoming. Before finding Lakeland, I had tried to go to Volkswagen South Orlando, but it didn’t work out. After this experience, I’m really glad I ended up here. Lakeland Volkswagen clearly has a great team and provides an excellent overall experience. Based on this visit, I’ll definitely consider buying my next Volkswagen here.
I purchased my car at the Brandon dealership and had every intention of continuing to use them for all service needs. But life happens and wasn’t possible. I was in a pinch and had to use Lakeland. I was anxious bc of the reviews, but they were great. Ashley especially was very friendly, knowledgeable and easy to get ahold of. She’s a hard worker. And made me feel taken care of. I’ll be using them again.
Everyone had great attitudes and was very nice. I will be back in the future
Your services were excellent and Jeremy had an excellent customer service I experienced thank you for everything.
Process from start to finish was expeditious, friendly, and precise. Was pleased with all aspects.
I had a really good experience this time around. Brought my 2024 GTI in for service to get its puddle lights replaced. Everything went great.
Excellent service , Ashley is great ! Always communicate on time all reference on the car , very costumer service She is the best !
Ashleigh was great as always. Was quote 3-5 hrs for warranty repair but she was able to get me out of there in less than 2 hours!
Every person I had dealings with through out the process were excellent. Dominic greeted me, Carlos listened to my needs for my lease and Larry made the paperwork simple