Customer Testimonials
The scheduling is very easy and availability was plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank you!
Great Dealership service department goes above and beyond to make sure things are done correct.
Matthew was GREAT! I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness.
Ashleigh was amazing to work with! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company!
Great service, personnel explained what needed to be done. I received notifications of everything as they were working on mi car. 👍
Had a set appt with Michelle, when we got there she couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't even have that in their system correct. Not sure why they couldn't pull that up by just my name..?
Fantastic customer service and great buying experience. Nick and team were great to provide very helpful and informative support for my wife and I as we figured out the best car for us.
This was the easiest car buying experience. We searched for a vehicle and came in and easily negotiated a deal.
Great Service, Michelle really took care of me and my needs. I got a great deal and now I’m in love with my car!
Kaitlyn was incredible. Very helpful and friendly. Great service by the technician and service team
I was having trouble with the battery in my car. I had no appointment scheduled and had never been to this dealership at all and they were able to get me in with no problem! The cost out of pocket was of course expensive but it was worth it.
Every one was courteous and professional. Kaitlyn was extremely thorough and helpful. She provided me updates throughout the service process.
Everyone is courteous and friendly. Always keeps me informed on what is going on. Very clean
We had a great experience purchasing a new car at Lakeland Volkswagen. Everyone was terrific.
The employees are knowledgeable, helpful, friendly, professional, and accommodating. Thank you all for your assistance!
Kaitlyn was great. I had to talk to Gino and his customer service needs some help. Instead of focusing his attention on the customer, me, he was distracted but one of his employees and didn’t even have the respect to ask me to hold or anything.
Excellent attention, good service and very helpful. Many thanks, great work as well. Took good care also
I was greeted and informed throughout my appointment. Great service. Timely and kept me well informed.
Excellent service and very professional customer support they go extra mile for the customer and very happy
Straightforward feedback here. This is an excellent VW service department, including the Service Manager. Excellent service department and excellent Service Manager.
I've purchased several vehicles from this dealership. I referred a few colleagues who leased SUVs. Not all of my interactions have started out on a positive note but the people there worked hard to get all the details resolved each time no matter the issue.
Two trips from east Winter Haven for brake problem. Still have the same issue. Not happy at the moment.
Katlyn was so unbelievably kind and attentive! I decided to wait and work from the lobby while my car was being looked at and was offered car service, constant updates, bagels, coffee, etc. Of course my car didn’t do the thing I brought it in for, but she believed me and said she wouldn’t let me leave until they were sure things were safe. You cannot ask for better service. They found the issue (my battery), fixed it, and had me out within plenty of time to get my kids from school! Thank you so much for all ...
Hiram was very knowledgeable and thorough during our test drive and purchasing process. Not pushy at all!
Excellent service, but the waiting time was a bit too long. Locking forward for my next service
Best car buying experience I've had in years possibly ever. Would recommend to everyone I know.
Good service. Good service staff. I would have my vehicle serviced here again. Good people and good service.
Staff was very pleasant. Service was very good. Will go there again . Place was clean and comfortable.Nice having coffee and water.
Fast efficient service. Price was actually cheaper than first quoted. Clean waiting room. Was met when I drove up and escorted to waiting room. Very friendly, thank you for the very positive experience.
Excellent service. Friendly environment. Well trained staff. Good communication. Good amenities. Fair price. Car wash
great customer service and they were very accommodating, highly recommended. Ashley was very nice as well.
Quick to schedule, fast maintenance, and exceptional service that will put your mind at ease.
I’ve been going to Lakeland VW Dealership for years - they never disappoint! Highly recommend.
Customer attention,prompt service, support through the process , customer experience, on time, guidance, attention to details
Already did give her an outstanding review as she was very knowledgeable and professional and kind!
The service is top notch! Fast, friendly and affordable! This is always our first choice when our VW needs service.
Just simply a terrific buying experience. Lakeland VW was very transparent and honest. Would definitely buy here again.
fastest vehicle purchase ever! Hunter was the absolute best with helping my wife and I get the payment we wanted and Charles kept the easy going by getting us out the door! I will for sure be recommending anyone looking for a vehicle to come to Lakeland VW!!
I was well informed about the service(s) that my vehicle needed. The work was done correctly the first time. Will be going back in future to get the other repairs done
Everyone at the service center is wonderful to work with. Ashleigh is always very kind and does everything she can to make a good impression, not just for herself but for the service center as a whole.
Accommodating, & extra Helpful. Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit
Great employees that understand the importance of customer service and knowledge of the product. Everyone acts like the owner. The look of confidence and passion is on the face of every person.
Ashely gets 10 stars perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
All the folks at this location is good on customer service so far it one of best
Ashley is The best is all I can say she is very helpful ask for her
Consistently exceeds my expectations. Very satisfied with the sales and service department and would highly recommend them to anyone seeking a new car.
Katelyn is a great service advisor. I’ve seen her each for each of my service appointments and is always courteous and welcoming.
Ms Kaylan was very nice. Check on me a lot coffee was delicious wow t
Michelle was amazing! She was welcoming, she answered all of our questions, and in regards to the vehicle she has extensive knowledge
Very nice. They were quick on the service which was very nice. They explain why I needed a couple of things done which I greatly appreciate.
Eeverytime I have needed service at this establishment it has been a very seamless and comfortable experience. Thank you!
good communication and friendly attitude with timely service for my ID.4 Thanks for a nice experience.
Ashleigh is great and I really appreciate all her help with everything. Thanks again for the help!
Previous I submitted a negative review of the dealership. That review was premature and inaccurate. The dealership seems to be committed to doing the right thing.
Worked with Hiram M. and he was great. Very informative. Process was very easy. Would consider buying from them again.
Easy to work with and took good care of our vehicle while it was in service
She was very polite and spoke with me in a civilized manner of which was appreciated
Matthew did such a good job of communicating with me. He was patient and did an awesome job. The used car sales manager Charles was rude when confronted with the problem and less than helpful. Once Matthew got hold of the car it was so easy and convenient.
Excellent work from all involved! Service was quick and courteous, would recommended to other Volkswagen customers.
My experience was great in that what I was looking for was achieved. Left excited!
The service was very good. Very polite and responsive. Very informative. One of the best experiences i have ever had. Good work on your part.
Matt does an amazing job taking care of clients. Great work and timely service. I I’ll continue to go back if Matt and his team are managing the service department.
Larry 100% made this deal and made it go smoothly. He was very informative which made it easy.
Kept me well informed as to what was happening with my vehicle. Also was very helpful in general
buying a car was easy and stress free. I would definitely recommend Lakeland Volkswagen for a new car.
Katelyn is professional and kind. It’s always an anxious time when your car breaks down during a busy time in life. Katelyn has a way of relieving fears and anxiety while keeping me updated on the progress of the car. She found an answer to every question and everything she told me happened exactly the way she said. She is a gem to keep as an employee. This is the best experience I have had at Lakeland Volkswagon in the 5 years of using their service.
I want to share my positive experience with a service I recently used. The service was truly remarkable! The communication was exceptional and it made the overall experience very satisfying.
I was very impressed with Matthew! He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my car to be serviced (oil change) which is far less than I have in the past with an appointment. My last visit was also a great one, so it seems as though things have changed for the better over the last several months to a year. My only qualm with the dealership would be that they never seem to put enough oil in my car (light comes on way too soon) ...
The multi point inspection was faster than the estimated time given and the customer service at the dealership was good.
This dealership is incredibly helpful, and the service people are some of the kindest in the industry.
The Dealership is clean, professional and attentive to their customers. Communication was consistent and everyone was knowledgeable on the matters at hand. I was updated daily on my car’s status and was explained everything that was done to my car at the time of pickup instead of just being handed my keys and told “have a great day”. I am thoroughly pleased with their attentiveness and customer service.
My experience was great! They provided excellent customer service and kept me informed with updates.
Perfect! Everyone was so helpful and polite. Fast service. I got a great deal on a used Passat.
I had a wonderful experience. They were waiting for me whenI walked in and streamlined the entire process.
Ashleigh was very helpful and understanding. Even though the technicians were unable to fix my issue Ashleigh tried everything to help me out.
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Great interaction and fast service.
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salesman Hiram has been extremely helpful and went above and beyond!
The people there are friendly and helpful and they are also very knowledgeable about the vehicles that they service. They treated us like valuable customers. I recommend them highly.
I have taken my vehicle to several Volkswagen dealerships in my city and they all are pretty crooked and always try to overcharge. This is not the case with Lakeland VW. I really like how honest and caring they are, only charging you what your car needs to get fixed. I like it so much and feel so comfortable with them that I drive 1 hour to get here. I fully recommend them!
Great service and I worked with Ashleigh the representative there and she was awesome
I had major work done on my vehicle. Ashley made me feel comfortable and confident in the repairs done to my vehicle. I wouldn't take my car anywhere else.
I had the pleasure to work with Ashley to purchase a CPO Taos and when I tell you I had the BEST buying experience it doesn’t even begin to describe it. Any questions on the vehicle she was able to answer and such a fun person to speak with. It’s very difficult for me to open up to strangers, but Ashley felt like my best friend. She stayed later than her end of day time to allow me to make the purchase, got me such a great deal, and even got me a cute little VW mug! Finance ...
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Good service provide to my car and all personal were very polite and open to answer any questions i had
Great Service! I had car towed in and they diagnostic and serviced Jetta I'm a timely manner.
Wonderful experience from start to finish. We worked with Ashley Broyles & it was one of the most enjoyable car purchases I've ever had. After coming back from the bank with the Cashier's Check for the vehicle Ashley & Anthony had all paperwork printed & ready for signatures - had us out in less than 45min. Highly recommend the team at Lakeland VW & we look forward to buying another vehicle from them.
The Service Reps were kind and patient and were able to either answer my questions directly or were able to direct me to the mechanics who could answer them
the team here is knows their stuff!! they take the time to truly make sure your car is taken care of.
Ashley was great, kept me informed of vehicle status. Service team was thorough with my multipoint inspection. Been there several times and have always been treated with respect and courtesy. Will do business with them again. A+
Ashley was great! We just happened to go down a wrong road and ended up finding the perfect cars for myself and my son! Highly recommend! All team members kind and helpful!
excellent customer service
Excellent Customer Service.
I never leave reviews but had to this time. Absolutely the easiest and quickest car buying experience! After my initial visit to the showroom it literally took less than 30 minutes to sign the paperwork and walk out the door with my new car. I absolutely love my new car and I can't say enough about how simple the entire experience was. I worked with Ashley Broyles. I highly recommend her.
Hunter Jackson, our salesman and Larry Riddle, business manager are exceptional. We were welcomed when we arrived at the dealership and assisted with professionalism. Our questions were addressed, the test drive went very well and our purchase went smoothly. I hope there be true success for both. It was a wonderful experience and we highly recommend Lakeland VW. thank you, Kathy and Herb
The car buying experience at Lakeland Volkswagen was very easy and smooth for me. Our sales rep Ashley was quite pleasant and even took additional photos of the car I was interested in and sent them to me before I even arrived at the dealership. Ashley also followed up with me multiple times after the sale. The sales manager was awesome too as the whole vibe at Lakeland VW is laid back. I definitely recommend buying a car from them.
The sales folks are great to work with
personnel around company are really people oriented. Excellent service