Customer Testimonials
Here at Lakeland, Matt is my go to guy in service! He assures when I come in its exceptional turnaround time.
Prices are a bit high for service.If you can change your own oil I would do it at home. Most of the price is the cost of the shop fees for Labor even with the coupon.service Managers are great and will check anything you ask. Fill your oil up when you get it home. They only put in 5 quarts and most of the VWs hold 5.5 quarts.
Cash after every time I have been there, my issue has been resolved quickly and without trying to sell me additional Services just for the sake of selling them. This last visit, the part I needed for my car was out of stock, but they got it in stock quickly and scheduled me for the appointment to make the repair as soon as I could be scheduled.
I visited lakeland Volkswagen to get my sun visor fixed and the team was very helpful and timely. Becky and Ashley were so helpful and they made my visit super pleasant!
How profitable is your business and how easy is your job, I found it difficult to choose any other business rather than investment because I have already found myself lucky to have a wonderful manager like Carolina Johnson From the beginning till now I'm earning a good profit according to how profitable the stock market is, so I'm no longer worried about my job because I found investment more preferable than my job ever since I started trading. $1000 gives you $12,000 within a few days of trading, Contact Mrs. Carolina to know how it works Email:[email protected] ...
Anthony was great and efficient in communicating what can be done for the car. He also really goes the extra mile to make sure you’re taken care of so you can look over your options. Thanks Anthony!
I was advised if all the services that was going to perform . More expensive then I anticipated, but the car is in good working ordered.
Excellent service! They got me right in and took care of my vehicle recall issue within a day.
Good service provide to my car and all personal were very polite and open to answer any questions i had
The mechanics work hard and do a great job. The service dept. Is very professional and kind. Matt is very knowledgeable and good.. The dealership is honest and I will be back!
Great place to get your vehicle serviced. They kept me updated every step of the way
The staff is great in and out and keep you informed of what was going on with your car.
Hiram was the absolute best! He has helped my family with all ours cars. He even called to make sure I was happy after the purchase.
Great Service! I had car towed in and they diagnostic and serviced Jetta I'm a timely manner.
I had a great experience at Lakeland VW. They made the process easy and didn’t waste my time with ridiculous prices.
Kaitlyn and Matthew are the best!! I Wouldn’t trust anyone else with servicing my Volkswagen!
It took just about as long as I expected and given for a time estimate.
The staff was timely, courteous and helpful. Would have no issue recommending VW of Lakeland to friends and family.
Great and professional customer service, no complaints. Will be my go to place from now on.
Everyone was very nice and helpful. They answered all of my questions with a smile.
The Service Reps were kind and patient and were able to either answer my questions directly or were able to direct me to the mechanics who could answer them
the team here is knows their stuff!! they take the time to truly make sure your car is taken care of.
Super easy scheduling online and dropping off, car was ready and waiting at the end of the day
Ashley was great, kept me informed of vehicle status. Service team was thorough with my multipoint inspection. Been there several times and have always been treated with respect and courtesy. Will do business with them again. A+
The service department is very competent and extremely polite, Matt, Kaitlin, Anthony and Dan in service really knows VW mechanics.
Buying my two vehicles was a pleasant and easy process. Highly recommend other to buy from them
I continue to visit lakeland VW because of Matt the service advisor and Dan the master mechanic!!! They are the backbone of the service dept!
Friendly, no bs, striaght forward and very informative. No complaints, would recommend service for friends and family.
Staff is always friendly and I am thankful for your transporters as well. I’ve always had a good experience with the service writer Matt.
Estimate was reasonable and job completed on time and without incident. Will definitely use again if needed.
Our experience was great with Lakeland VW and staff. Would definitely purchase again from them.
Great staff and amazing service and very professional they explained everything to me in and did their best to help me.
Quick efficient pleasant to work with like to mention Kaitlyn find job to badger 50 miles away from me
I am thankful for the team and helping me figure out what was wrong with our car I appreciate them listening to me about what was going on and taking the time to look at everything. And getting the job done Matt Anthony and katlyn are great people and they treat you like family my vehicle will go nowhere else but to Lakeland Voloswagen
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Your team delivered great customer service. They were helpful with additional paperwork. And delivered fast service
Great purchasing experience didn't take long at all. Would recommend to anyone looking to buy a car.
Totally impressed with the Service Department and their professionalism. Great staff, that always go the extra mile for the customers.
Hunter and everyone else at dealership did a great job making us feel welcome. No pressure and let us make decision to purchase at our own pace. Very respectful of our time.
They keep sending me text messages until I do this so I decided to stop the messages
This is the 2nd VW I’ve got from Jared and the team at Lakeland VW. I’m always impressed with the courtesy and professionalism from the sales counter to the service counter. I love that they take a consultative approach to car buying instead of the high pressure sales approach most dealerships take. Cheers team, you all rock! - Dan
They are very professional & they treat customers with respect & they listen me properly & respectfully they are very helpful
Ashley was great! We just happened to go down a wrong road and ended up finding the perfect cars for myself and my son! Highly recommend! All team members kind and helpful!
.My patronage is consistant because of Matt and others in the service dept! They always supass my expectations.
Dealership has a nice enough waiting area. They offer a few free beverage offerings to customers.
Fast and reliable good service will recommend any time thank you for the fast and good
I love the ease of service and the constant updates about my vehicle. Shuttle to mall if I have a long wait is definitely a plus and better than other places I’ve been to under other vehicle brands.
Great and efficient service. They take good and quick care of their customers. And the car wash service is awesome
OUTSTANDING!! Both Michelle and Larry are awesome people, they made me feel more like I was apart of their family and I appreciate the help that they gave me and also the talk Larry and I had!! I will return in the future!!
Anthony handling the Internet sales and our salesman Will were both low pressure and very knowledgeable. They stayed late to finalize our details and followed up a week later about some additional accessories. Both were excellent to deal with. We drove 90 minutes for a particular color of the ID.4 and it was very worth it.
excellent customer service
The staff there was very attentive and went above and beyond to create a great customer experience.
Service personnel diagnosed and explained the problem.. Repair costs were calculated and fully explained to us.
Lakeland Volkswagen does quality work and my advisor kept me appraised of the status of the repairs
Very professional and Friendly workers . Iam very happy with the service provided to my Atlas .
Very positive experience at Lakeland Volkswagen. Price was as advertised without any “surprises.” They had several of the hard to find electric ID.4s. Anthony (internet sales) and Will (salesman) were great to deal with and very helpful.
Excellent Customer Service.
Deal handled exceptional. Anthony Walters had nothing to do with the sale in any way. Michelle preformed the entire transaction exceptionally well.
I have been using Lakeland VW for three years now and have been more than satisfied with the work they have done for me. They’ve been quick and efficient when servicing our Tiguan. I give them a 5 star business.
Hunter is an amazing salesman. No pressure; his professionalism and integrity are what truly attracted us to him and we are grateful. He was very concerned that we were satisfied with our decision. We took a ride and with the assistant of Larry Riddle, we set up our insurance transfer and paperwork. Hunter took the car to gas up and made sure it was spotless when we picked it up the next day. I wish all dealerships were as efficient and honest. Herb says he's again driving a German car.. I say it's my "Black Tie Affair&...
I received very professional, accommodating and quick with service with the associates I had encountered
Profesional service, friendly and helpful, My issue was taken care of quickly and efficiently. I definitely recommend this center
They did an awesome kick-butt job! Apparently, there is a word minimum so I need to keep typing...
Hunter Jackson, our salesman and Larry Riddle, business manager are exceptional. We were welcomed when we arrived at the dealership and assisted with professionalism. Our questions were addressed, the test drive went very well and our purchase went smoothly. I hope there be true success for both. It was a wonderful experience and we highly recommend Lakeland VW. thank you, Kathy and Herb
The appointment was honored at the correct time. I waited on my service 30k maintenance. The waiting area was clean and presentable. There is a free coffee bar and TV for those so inclined. The service was timely completed. The service manager explained in detail what was done a on my vehicle. My Tiguan was washed and waited for me out front for an easy exit. It couldn't get any better. Highly recommend Lakeland Volkswagen Service Department.
Lakeland VW is the best Dealersip around. Enjoy everyone that works there. Very professional and prompt
Personnel polite and courteous; service performed promptly. Also took time to pair my Android phone to Infotainment system.
Working fast good courtesy. When I’m take my car is clean and they do a good job
Excellent customer service the attention was amazing also i drive 45 min because there service is over the top
Great customer service.The staff is friendly and very honest. The facilities are very pristine,
I. Was able to purchase a new VW Jetta Sport at a other dealership at a better trade in price & MSRP
Amazing service!! Everyone took amazing f care of us and we left happy in our dream car, Ashley went above and beyond
Always a great experience. I typically always have my finace bring in my car for service due to my work schedule preventing me from being able to bring it in myself. The service team is always welcoming to him and helpful!
Good service experience! The wait time is always long but my car is driving in great condition, this is all that matters to me. Jeff, Matt and Katelyn are good customers service always.
The service advisor meet me at the door and took my complaint about my car. He had it dished in a short and set it up to be corrected. Then he had it cleaned and vacuumed out. Great service.
The people were incredibly friendly and my car was taken car of in a quick manner.
Everything was a good experience and friendly staff. Ashley Brooks was great to work with!
Everyone is very friendly and helpful. Service was quick and exactly what I was hoping for.
Always the very best customer service. Lakeland, Volkswagen has an amazing staff that truly cares about their customers.
The team at Lakeland VW does a good job and and they are personable and communicate well
Young lady at front in service went above and beyond for the warranty company to pay for coverage. The individual working on my car was outstanding as well.
Matt was polite kind assertive knowledgeable respectful prompt and reassuring. Our family is thankful for his service to us during our vehicles repair.
Service and communication were very good and I will be back again and recommend this dealership.
We were very pleased with our experience with Lakeland Volkswagen!! Our sales agent Will and finance agent Larry Riddle went above and beyond to make us feel valued as customers. This dealership team works together as family. We love our new 2023 Taos! Kudos to all.
I was very satisfied with the customer service and service department both times I was there .
The car buying experience at Lakeland Volkswagen was very easy and smooth for me. Our sales rep Ashley was quite pleasant and even took additional photos of the car I was interested in and sent them to me before I even arrived at the dealership. Ashley also followed up with me multiple times after the sale. The sales manager was awesome too as the whole vibe at Lakeland VW is laid back. I definitely recommend buying a car from them.
The sales folks are great to work with
personnel around company are really people oriented. Excellent service
Excellent Service. It was great working with Robert.
I have always had interest in binary trading so I can invest for myself and my family, but I was scared of lost until I got convinced by seeing a lot of people giving testimonies about Mrs Elizabeth Bays an expert binary trader. and then i decided to finally give it a trial, so far so good, I have made 15,500$ in just a couple of weeks I started trading. Don't waste more time contact her via Email: [email protected] WhatsApp:+1 {209}896-9431
Excellent service. Hunter made the entire process seamless. Great job! Go see him.
They were extremely helpful and understanding. Ashley Broyles and Anthony Walters we’re amazing people and did everything they could to make sure I got the vehicle I wanted as well as needed and even went so far as to help me find the best people to finance through. Thank you both for being such awesome people.
great fast friendly service
I received great customer service when I took my car in for service both times. very friendly employees and they make sure I knew what was going on with my car. completely satisfied.
very friendly and awesome customer service
they do a great job of keeping you informed what's going on
prompt service! clear options
great service, friendly service
-UPDATE ADDED- I bought my 2022 GTI from an Orlando VW branch, as Lakeland didn’t have the vehicle in stock, unfortunately. To my dismay, I ran into a problem with the vehicle at 800 miles. 😢. The Lakeland branch gladly serviced the vehicle and put me in a loaner. A few days later, same issue arose, or so we thought. It was a much greater problem. Again, the Lakeland branch stepped up to tackle this issue. Went above and beyond! Got me back on the road much sooner than anticipated. All with friendliness and professionalism. Jeff and Matt, in the service dept, ...
Great service, great team, efficient, on time.