Great customer service. The staff is very friendly and professional, especially the manager, Brian i believe is his name, he always goes beyond to ensure customer satisfaction. Any time I've had to take my vehicle in they resolve issues promptly or provide a vehicle if the issue can't be taken care of the same day. They even wash your car any time you come in.. definitely earn the 5 stars
Brian in the service department is so helpful!!
Best dealer in Lakeland, I got my car last year and everytime I go to get it serviced, I get treated with an excelent service from the service manager over there. Very professional and friendly place.Highly recommended
Brian in service department was so helpful and professional made my experience one the best! Definitely will be back.
I love this place!!! I drove from orlando to this dealer because the people the manager are very helpful and patience, they offer multiple option and offer everything you need to go home extremely happy, many thank to Brian Woerdehoff (manager) for his outstanding customer services provide to me and me family. I will back for sure!
Christina is always so friendly and helpful! Great service.
I have been coming to every incarnation of our VW dealership in Lakeland since it was Robert G. Waters. Lakeland VW is the best. I just bought a new 4door GTI-S from Trey Chapman. Trey is great at his job and one trip into his office lets you know how enthusiastic he is about his customers. The price on the car was $3000 less than any other Central Florida dealer and the deal was finished in an hour. The service department with Brian, Jonathan, Gary, Christine, Dan.....etc always takes care of business. Jonathan has been my service writer for several years now and has always been great. I never have to guess about an outcome of any business I do with him. He and the rest of the service department are big reason I continue with VW. It is great to see such a low turnover rate in this service department. They always take care of my transportation needs. I have sent several friends there over the years to purchase cars. Great dealership and customer service. Thanks, Jeff
Hello. I have been through every incarnation of VW in Lakeland for 20 years. In that 20 years, the service department has had very low turnover through different owners, and I can also now say that about the Lakeland VW's sales staff. I've purchased 2 cars from salesman, Trey Chapman and both times made it easy. Jonathan Fiermonti has been my service writer for several years, and like Brian before him, who is now head of service, I never have to guess what an outcome might be. Dan, head service tech, has been excellent for all of the 20 years I've conducted business there and in fact everyone is just plain cool. I also have some special requirements, complimentary vehicle wise, and they always make an effort to have what I need. My experience over the years in watching services customers is that the people who are most unhappy with their service are the ones who don't care for their car properly. They are also the most impatient. Patiences, and proper auto maintenance, is a virtue.
Brian woerdehoff is awesome..great customer service!!
I had to bring my car in for service. My EPC light came on and my car started driving extremely rough and didn’t want to shift gears. The guys in the service department helped get me into a rental car to get me through the next days until my car could be repaired!! I appreciate the added effort!! Thank you!!
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