Customer Testimonials

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DealerRater Aug 10, 2022

Great profesional staff. Thé Work Washing done Quickly and effectively. Will definitely continue to do business with Lakeland Volkswagen. I totally recommend it.

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DealerRater Aug 10, 2022

Hunter was great. The entire experience was easy, quick and convenient. I was in and out within an hour. Thank you Hunter and Lakeland VW

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DealerRater Aug 10, 2022

Thank you Ashley Broyles for making my car shopping and purchase a pleasure. You truly are a star and very professional. Your vast knowledge on cars is what sets you apart from average to excellence. Regards, Don H

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DealerRater Aug 6, 2022

I've bought multiple cars from this dealership... what else can I say? I'll be back again.

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DealerRater Aug 5, 2022

Very professional and organized. Our service employee was very kind and called us once our car was ready!

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DealerRater Aug 5, 2022

My experience with the service folks………Professional, honest, very accommodating and straight shooters. Jeff is outstanding!!

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Facebook Aug 3, 2022

Jeff has always been extremely professional & accommodating. I’ve haven’t walked out dissatisfied. The sweet girl on the other end of the service line is perfect for the job. ( I do feel my last window repair should have been warrantied from last repair. )

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Facebook Aug 2, 2022

great customer servce and superb work!

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DealerRater Aug 2, 2022

Great dealership. They handled getting my car back to me and repairs in record time. Total time out of car for a full dpf replacement was 5 hours

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DealerRater Aug 1, 2022

Anthony was such a good dealer! Will definitely be back best guy there loved it.

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DealerRater Aug 1, 2022

They took care about our needed repair, when we had only scheduled an oil change.

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DealerRater Jul 31, 2022

Thank you, Mr. Hiram for providing such detailed info about the Taos I purchased. The safety info you provided made the difference for me. Thank you for your courtesy to me and my husband, Gabriel. I hadn’t planned on buying a Volkswagen!

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DealerRater Jul 31, 2022

Very accommodating while we were getting our financing in place. Michelle kept us up to date on everything.

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DealerRater Jul 30, 2022

Jeff was incredibly helpful and accommodating! Everything was fixed and I will definitely recommend using them to other people!

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DealerRater Jul 29, 2022

My 3rd car purchased at this dealership. Staff has always been friendly and accommodating to us

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DealerRater Jul 29, 2022

The service at the Lakeland Volkswagen is excellent I'm very satisfied with the service........

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DealerRater Jul 29, 2022

Courteous, friendly and professional staff. Clean and comfortable facility. Service work was completed promptly and correctly. Car was washed before I picked it up.

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DealerRater Jul 28, 2022

Good service, thank you; people are friendly, the costumer service is excelente, times waiting was no to long. Thank you and God bless you.

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DealerRater Jul 28, 2022

It was quick and simple, very professional and great customer service throughout, especially our saleswomen Michelle Barrett.

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DealerRater Jul 27, 2022

Excelentes empleado y un gran servicio tanto en los vendedores como el servicio de los empleados del área de mecánicos gracias

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DealerRater Jul 26, 2022

Excellent customer care service from Matt B. From the service department. He did a great job

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DealerRater Jul 25, 2022

Good price in the car we bought an the sale man Hunter give us a good deal

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DealerRater Jul 23, 2022

Excellent customer service. Hunter made the purchase process easy and professional. Can’t wait to purchase my ID4 from them.

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DealerRater Jul 21, 2022

The dealership was great, had a timely response. Took great care of me and fixed my SUV in a timely manner.

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Facebook Jul 21, 2022

The service is great. Everyone is very friendly and helpful. It's a no stress environment.

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DealerRater Jul 21, 2022

Good service but 2.5 hrs for an oil change (with an appointment) it not convenient.

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DealerRater Jul 21, 2022

Quick and the best customer service. Communication was fantastic. I will only go there for any type of car service. Thank you, guys.

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DealerRater Jul 20, 2022

We have purchased at least 10 cars from this dealership. We keep going back because they don't play "Dealer Games".

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DealerRater Jul 18, 2022

Service was quick, communication was great. Price was ok. Service advisor was friendly and talkative

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DealerRater Jul 18, 2022

Fabulous experience. VW recall airbag. Took the car on time. Got it back within 15 mins of their quote.. No unnecessary paperwork. Professional staff. Nice waiting area.

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DealerRater Jul 17, 2022

Just bought vw number 12 and Hunter made it super easy. Nice to shop at a dealer who care about their customers.

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DealerRater Jul 15, 2022

Great customer service. Very friendly. I am a widow and I felt very comfortable about their service and not being taken advantage of.

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DealerRater Jul 15, 2022

Quick and good service great customer service parts take awhile to come it but I think it was the part fault but overall good service

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DealerRater Jul 15, 2022

My experience was great! Everything went smoothly and extremely fast. I was able to come on my lunch break from work to buy my new car. Hunter helped me out and was so kind and knowledgeable. I didn’t feel pressured at all as a woman car shopping alone.

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DealerRater Jul 15, 2022

Straightforward diagnosis and explanation. A little pricey for repairs, but expected. The appointment process was easy and made it an easy choice.

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DealerRater Jul 12, 2022

Best in town best service best mechanic best company best Volksvagen lakeland best people ever

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DealerRater Jul 12, 2022

Very friendly folks that take care of my needs promptly. I’ve yet to have a problem that they can’t resolve.

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DealerRater Jul 12, 2022

We worked with Matt at the service center desk from start to finish. In fact, it seemed like he was single handedly running that service center. He was knowledgeable and efficient at his job.

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DealerRater Jul 11, 2022

Very reliable staff and over all no extra charges feeling in an trust environment as in a big family

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DealerRater Jul 10, 2022

Excellent price, product and service. Thank you for your time and consideration. Will recommend you to others who may be interested in purchasing a new automobile.

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Facebook Jul 9, 2022

Lakeland Volkswagen in a very friendly place which in clean and open and the sales persons are quickly attentive to you when you walk through the door. My person, Michelle Barnett, was one of the most delightful people I’ve dealt with in this place. She and others were ready and willing to help me with whatever it is I needed. The finance person, Larry, I do not recall his last name, also made me feel so good about the choices that I made. They are not pushy and the overall feel of the place is warm, friendly and welcoming. ...

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DealerRater Jul 8, 2022

Jeff from the Service Department was pleasant to work with and he looks out for the customer.

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DealerRater Jul 8, 2022

I like the dealership but I purchased 2 new tires the did not replace the valve stem cap. After the money spent you would think would they would come with the tires

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DealerRater Jul 7, 2022

Completed recall on right front door harness. Drove me home and picked me up after car wash.

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Facebook Jul 7, 2022

When the serviceman couldn't answer my question he went to the mechanic and found out.

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Facebook Jul 7, 2022

friendly staff make you feel like at home.

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DealerRater Jul 7, 2022

Service was excellent. Caitlyn was a fantastic service representative. She was very professional, friendly and attentive. It was very easy to check in. The facility was clean and customer friendly. My only negative comments are, as it was my first yearly check up, why did take 3 hours for an oil change.

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DealerRater Jul 7, 2022

The service at the Lakeland Volkswagen is extremely good extremely good they always take care of my issues and problems I'm very pleased to take my vehicles to them.....

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Facebook Jul 7, 2022

Good service and explained things thoroughly

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DealerRater Jul 6, 2022

Very friendly and helpful . Very knowledgeable the office is clean and comfortable. Love the atmosphere

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DealerRater Jul 6, 2022

Oil change was done in a timely manner and my car was clean when I got it back. Very pleased with the service.

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Facebook Jul 5, 2022

Jeff was very helpful. He repaired our car when we were afraid it couldn’t be. Very happy with the outcome.

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Facebook Jul 2, 2022

I brought my 2011 Jetta in because my check engine light had come on. They were very busy that day and told me I would have a result for my diagnosis this past Thursday (6/30/2022) and anticipated the work to be done by Friday closing. Jeff and the Lakeland VW team did a great job and finished the work that same day. Thank you for a great experience!

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DealerRater Jun 30, 2022

The Volkswagen in Lakeland has been very professional and knowledgeable about my vehicle every time I have been

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DealerRater Jun 29, 2022

Very professional sales personnel. Deal was done fast and without wasting my time. Thats why I always return to Lakeland VW. Fully recommended.

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Facebook Jun 28, 2022

Explanation of what the problem was.

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DealerRater Jun 28, 2022

Great Service and I wold recommend this dealership for sure! Prices were fare and honest.

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DealerRater Jun 24, 2022

Had my car repaired faster than they said they would! And washed it! Great job

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DealerRater Jun 24, 2022

Vehicle was ready before the estimated completion time. I have not had any issues since the factory installation. Great job guys!

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DealerRater Jun 24, 2022

Very busy but got the work done and cleaned up the car as well ….. thanks

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DealerRater Jun 23, 2022

Recently completed 2022 Tiguan purchase only 1 year later after our first car purchase from Trey last year and he did a great job with accepting our 2021 Tiguan in trade for the 2022 Tiguan. Great deal and effort by him all around. Quick transaction and quick pick up of new car. Did all the negotiations with Trey over Text. Highly recommend Trey and Lakeland VW. They are the ultimate no pressure dealership.

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DealerRater Jun 22, 2022

This was my fifth car from Lakeland VW. They have the best prices anywhere. Hiram was great to work with. I was honestly in and out in less than 1 hour. Very nice place to deal with.

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DealerRater Jun 22, 2022

They really went above my expectations with their service. They repaired my vehicle and since it took a few days to repair . They even paid for a loaner car. Great place that really know how to do business.

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Facebook Jun 22, 2022

We’ve worked with Anthony for the purchase of our son’s new vehicle. He was an exceptional sales person, being very knowledgeable, highly professional and courteous. We’ll be sure to come back to Lakeland VW and see Anthony for our future vehicle needs.

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DealerRater Jun 21, 2022

This is the 3rd Tiguan and 4th car purchase from this dealership. Definitely will purchase from them again.

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DealerRater Jun 21, 2022

I was helping my girlfriend buy her daughter a 2022 Tiguan SE, we did everything but pick up the car and do paperwork via the phone. Lawrence (Trey) was awesome from start to finish, communicated with us, worked with us and was always there if we texted a question. I normally dread dealing with dealerships, car salesmen and their finance department. I told Trey that up front and even received a call from their finance manager stating he understood we didn’t want to be pressured to be add ons. His call was to suggest one item that really made sense ...

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DealerRater Jun 21, 2022

Good customer service just long 2 hour wait for an oil change and that’s with an appointment

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Facebook Jun 21, 2022

lakeland vw came through for me. Jeff in the service department was 1st class. thanks for making a bad situation, on a car your facility didn't sell, into a positive experience. kudos!!!

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Facebook Jun 18, 2022

I was helping my girlfriend buy her daughter a 2022 Tiguan SE, we did everything but pick up the car and do paperwork via the phone. Lawrence (Trey) was awesome from start to finish, communicated with us, worked with us and was always there if we texted a question. I normally dread dealing with dealerships, car salesmen and their finance department. I told Trey that up front and even received a call from their finance manager stating he understood we didn’t want to be pressured to be add ons. His call was to suggest one item that really made sense ...

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DealerRater Jun 18, 2022

good great amazing awesome astounding cool super stupendous outstanding nice friendly really really really good

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DealerRater Jun 18, 2022

Great service department. The staff is the best! Made waiting for my vehicle enjoyable. GREAT!

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DealerRater Jun 15, 2022

Even with an appointment I still was at the dealership for 2 hrs. Just and oil change and tire rotation. Also gad to drive back to the dealership because a light saying pressure lost came on. Last time I had to go back because a light came on after I left. Gas is almost $5 a gallon and I live in Haines City. These things should be taken care of before the car is released. Not only is it and inconvenience but very time consuming.

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DealerRater Jun 15, 2022

Best buying experience I have had. Everyone is dealership was very helpful. Definitely will purchase from them again.

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DealerRater Jun 15, 2022

I cannot say enough great things about this dealership. My salesperson, Michelle, greeted me with a big smile and a hearty hand shake. She was very knowledgeable, professional, and personable. By the time I left with my new car, we were exchanging hugs. The General Manager and Business Manager were wonderful as well. I felt like everyone really appreciated my business. This was the best car buying experience I have ever had. When you’re ready to buy a new or used vehicle, do yourself a favor and go to Volkswagen of Lakeland. No pressure tactics. Just an awesome staff ...

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Facebook Jun 14, 2022

Best car buying experience I have ever had. Hiram was my salesman and he was awesome. Even the finance side was easy. Literally in and out in less than 30 minutes.

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DealerRater Jun 14, 2022

The services people have always been very helpful. When I have an issue they are right on top of it and get the job done timely.

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DealerRater Jun 14, 2022

I found the dealership to be clean and the staffing courteous! Hiram is the best car salesman that I have ever had to sell me a car!!!

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DealerRater Jun 14, 2022

Very kind and understanding attendant who helped me. Very honest and transparent about everything done on the car.

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DealerRater Jun 14, 2022

The service team is outstanding and ensured my needs were fully met and they explained everything throughout the process!

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DealerRater Jun 13, 2022

The service advisor Jeff Perard is such a good professional. The short staff that day was a little bothersome but his multitasking skills made things smooth.

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DealerRater Jun 13, 2022

Everyone in the dealership was helpful and friendly. We worked with Michelle to decide whether to buy out the lease on the current car, to extend the lease, lease a new Tiquon or lease it, or get on a list for a new ID-4. Michelle helped us make a wise informed decision.

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Facebook Jun 10, 2022

My sales person Michelle was awesome, and so easy to deal with. Actually, everyone in the dealership was kind and inviting. I have never had such a pleasant experience buying a car. This is the place to go in Lakeland!

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DealerRater Jun 10, 2022

Drove up needing new car oil service and they fit me right into their schedule.

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DealerRater Jun 10, 2022

Very helpful. Answer questions very friendly their no place like Volkswagen dealer . You friendly neighbor dealership

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DealerRater Jun 10, 2022

This dealer really sets the bar high!! A true family friendly atmosphere. Even my dogs love going there and visiting with Jeff Arthur!!

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Facebook Jun 9, 2022

the transaction was very easy, the price was right and Hunter our sales guy was down to earth and helped us do an Infromed decision on our purchase. thank you

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Facebook Jun 9, 2022

They instantly make you feel like part of the family. I would highly recommend to anyone looking to purchase a vehicle.

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DealerRater Jun 7, 2022

Convenient appointment time and service completed in less the time quoted. Courtesy car wash was fantastic and service manager was very accommodating.

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DealerRater Jun 7, 2022

Good service and friendly people. The service was finished quickly. Wished you had a dealership closer to where I live.😊

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DealerRater Jun 6, 2022

Lakeland VW is one of the best VW I have. Been to there service department has awesome customer service. Jeff the service advisor was awesome took in my 2020 Tiguan in for a routine oil change found out I had some others problems that needed to be fix he ordered the parts and they were in my the following week. Will definitely continue to take my VW into VW of Lakeland

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DealerRater Jun 3, 2022

The level of customer service was top notch and they worked hard to ensure we could make a deal.

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DealerRater Jun 2, 2022

Fantastic dealership. Very low-key, eSy going, helpful, and courteous. No sale pressure and no markup. Anthony Walker was amazing to work with. Couldn't ask for anyone to do more than he did. Dealership is immaculate and cozy. Will be back for another car soon.

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DealerRater Jun 1, 2022

Staff was friendly and timely. Service was preformed in a timely manner. I will continue to take our vehicles there.

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DealerRater Jun 1, 2022

I was taken care of right away and had no issues. Everyone was very nice and professional.

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DealerRater Jun 1, 2022

The staff are helpful and knowledgeable. They are prompt in getting back information and honor time commitments made for readiness of the vehicle and financial quotes.

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DealerRater May 31, 2022

I had wonderful service. They are kind and knowledgeable. I have had VWs since my first car and Lakeland Volkswagen has the best service department of all the past places I have visited. Thanks everyone.

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DealerRater May 30, 2022

Great customer service. Everything was explained in detail for me to understand and make a informed decision.

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DealerRater May 30, 2022

Excellent experience on VW Lakeland. Service department is very good and professional. It’s Always a pleasure to drive from WG to Lakeland to service my VW.

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DealerRater May 28, 2022

Jeff took great care to make sure I knew when my appointment was, what all they would do and that my warranty would take care of it. He also made sure I had a rental car for the time they had my car. Service had my car was washed and ready for me when I picked it up.

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Facebook May 27, 2022

I recently received a service at the Lakeland location and the whole experience was good. The staff were very attentive to our needs and give us a quick repair of our VW bettle.. Now I am sure next time we will arrange the appointment with them for the next check up.. Thanks for the five stars service!


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