Customer Testimonials
I had an excellent experience buying my new car from Lakeland Volkswagen! The entire process was smooth, easy, and stress-free. Everyone was friendly, professional, and helpful, and I never felt pressured. They answered all my questions and made sure I was comfortable throughout the process. I’m very happy with my new car and would definitely recommend Lakeland Volkswagen to anyone looking for a great car-buying experience!
Ashleigh and Kaitlyn are the best service advisors! Knowledgeable professional and super friendly! They care about the customer experience and strive for perfection. I actually enjoy getting my vw cars serviced.
Quick and easy car buying experience. I was on a time crunch and they were straightforward with the pricing and didn’t try to push me into another direction. I will gladly buy my next vehicle here.
Service was quick and easy. Everyone in the shop was very pleasant and made any recommendations simple to understand
Overall the service was done by the techs were great. They didn't try to overcharge. Only reason why I'm giving a 3 star review is because it took 3 hours for an oil change. I got all the recommendations from the tech at 0850 as I was one of the first appointments of the day. I responded promptly to the recommendations. After about 45 minutes I went to the counter to check in with the CSR at the front. They said my car wasn't ready yet. I waited another 30 minutes and noticed my car was outside. I then went to the ... Read More DealerRater - Sep 24, 2026
Great people, Great service. Best place to buy a vehicle from. The people that works there goes out of their way to help you. Will always be going back there.
The service team and Ashleigh were very nice and answered our questions and concerns with out issues. The repairs so far seem to be working fine for now, but I don't think there will be any problems.
Always great working with Lakeland VW service department! I appreciate their communication and prompt service.
Everyone greeted us, all very nice. Will recommend them to our friends. Not a pushy sales either
Aunque la espera fue un poco larga el servicio fue muy bueno y me resolvieron.
Dominic is very professional,helpful, and honest. Made our buy fast and easy! 5 starts
Great service, helped us get what we wanted. Thanks for making it easy for us!
I received great customer service! I appreciate the videos and text/app updates during the service as well so I can approve things while on the go.
Best experience we have ever had purchasing a vehicle. We are totally thrilled to have made the choice of choosing you folks for buying this beautiful Volkswagen Atlas model…it is superb and it is just what we were looking for. Thank you so very much for helping us.Our sales person Dominic Bailey is by far the most professional and extremely passionate individual we have ever met in this type of business…Thank you for your courteous and pleasant relationship…
Hello, I received really good service from the department at Lakeland Volkswagen on September 4. The staff was very courteous and very professional. I enjoy working with this team to keep our two VW‘s running great. James
Great experience at this dealership and truly happy with my purchase. Everyone was nice to work with, answered my questions, and really helpful. Here is my picture with my new ride 😊
Knowing Lakekand is a family operation, I believe they offer better deals. If you do your research and compare with other dealers you will definitely get a better price.
Thank you to Dominic for a truly exceptional car buying experience!!! Dominic was recommended to us by a friend, and we are so grateful to have been able to work with him. He came in to the dealership on his day off to assist us! We told him in advance which vehicle we were interested in, and he had it pulled up and ready to go for a test drive when we arrived. Dominic was knowledgeable, personable, kind, patient with all of my questions, and made us feel very comfortable. We did not feel pressured, there were no tricky or ... Read More DealerRater - Sep 9, 2026
Excellent Customer Service offered throughout the Service Crew. The Ease to setup a Appointment. What You should Expect in a Service Department for You Car.
Dominic was great! He made it smooth throughout the whole process from test drive to the final paperwork.
Service department has been excellent in their workmanship and the staff keeps me informed of all inspected areas on a timely basis.
Best experience we have ever had, didn't feel rushed or pressured, Dominic listened to our needs and helped us find what we were looking for, also very patient considering we were there with the kiddos we left happy and are happy with the car. Larry made the transaction seamless and was also very patient with our kids being there through the process.
Always very professional and kind. Ashley my service rep always keeps me informed about the process and is very helpful. I love dealing with this dealership when my VW needs a little TLC.
I love the service center at lakeland Volkswagen! I'm always well taken care of and I feel like I'm a valued customer! Katlyn was amazing and so nice and friendly from when I came in til I left! Great job!
Very helpful and when I raised concerns the service advisor helped instead of excusing themselves.
Yet another great and flawless experience. As frustrating as my need for the service was, the service team truly made my day. They always do. Came in with my GTI for a problem with the transmission actually. Kaitlyn kept me informed through the whole process. I appreciate the professionalism too. Thank you all again !
Ashlee had a great customer service skills. She was very prompt in answering all of my questions and concerns.
Ashlee was awesome. Customer service is always great. Lakeland VW is my go to for any service for my car.
Kaitlyn was very helpful and very kind during a stressful time with my car. She got my car in promptly and communicated with me every step of the way.
Loved working with Dominic! He has a great personality and was super helpful with all our questions. Highly recommended.
Service was quick and efficient. I had a service scheduled for another day but I found some time prior to the day I was scheduled and MATT got me right in and took care of the vehicle in record time. I had the kids with me so it was great they were so efficient. However, one of my kids left their handbag behind and Ashleigh recognized it and gave me a call immediately. I was able to come in another day and grab the handbag. They also have a good section with snacks and beverages for free that my kids ... Read More DealerRater - Aug 29, 2026
I tried to reach out to the dealership but no response. I took my car in on July 29th for a recall and a repair. While the car was in they pulled the old try to sell you extra stuff, first was wipers, they said they were shot and needed all three. I had replaced all three 2 days before the service appointment, they said ohh ok, really?? then of course the air filter but at this point i said no. They did not have the parts for the recall and had to be ordered. On my way home stopped at ... Read More DealerRater - Aug 26, 2026
Dominic Bailey is awesome. I really appreciated working with him and Larry. Would deal with them again.
The service center employees are incredbily ignorant and do a poor job. When I arrive I typically stand there for 5 minutes until someone finally talks to me. I live 45 minutes away and this is the closest VW dealership. One visit I was told the repair would not take long and ended up being there 5 hours and was never told about the car service, I even had to come back the next day as the car wasn't ready and waited another hour, I asked why the car wasn't ready and it had apparently been sitting outside ready for who ... Read More DealerRater - Aug 25, 2026
From Michelle to Dominic to Larry, service was amazingly fast and simple! Deal was done via phone and text and upon arrival to the dealership, was out the door in an hour and a half a very happy customer! Can't wait to deal with them again in the future!
Great Experience! We had a wonderful experience purchasing our new Atlas! A big thank you to Dominic for making the entire process quick, easy, and stress-free. The staff was friendly, knowledgeable, and very informative throughout the process. We truly appreciate the great service and will definitely be back for future purchases. Thank you again, Dominic!
Horrible experience they didn’t even know my car was there until I called to ask the status of my car. Then they thought my car was there for maintenance when it was there for problems. Then they didn’t have me down as having an appointment when I spoke to the supervisor and she is the one who told me to bring the car in. I have been a loyal customer for years but I think when my lease is up I will be going somewhere else because I have never ever had so much problems with Volkswagen like ... Read More DealerRater - Aug 15, 2026
Great communication, very helpful, Matthew was exceptional with his customer service and all around they were a great dealership to work with. They were honest, upfront, and went out of their way to provide great service.
Everyone was amazing! It didn’t take long to sign any of the papers. Alexis and everyone else had everything ready for me to go once I got to the dealership.
A huge thank you to Dominic Bailey and the team at Lakeland Volkswagen Dealership for helping me get into my new Atlas Cross sport! Dominic made the purchasing experience simple,fast and stress free. If and when you go to Lakeland Volkswagen check out Dominic he'll treat you right on your new vehicle.
Terrible service center (if you can even call it so). Literally no regard for the customer, very few technicians working in the bays. I had a schedule maintenance in my 2023 Tiguan for July 28, at 11:00 am, confirmed by an email received from Lakeland. Only 2 items to be done: roof lights not working and front/left tire with the valve leaking a little. That's it!!!!
OK, we left the car and went to have a lunch. We returned at 12:00, and asked how the repair was going. The attendant said she was going to check ( NOTE: ONLY 3 cars were in the service ... Read More DealerRater - Aug 1, 2026
Wanna get your car fixed Bring it to this dealer , great people and a great atmosphere
Pleasure to work with Dominic , Michele and Charles. Would highly recommend to buy a vehicle from them.
We had a great experience at Lakeland VW. Everything from the salesman, Dominic Bailey, to purchasing the vehicle went smoothly with no unexpected costs. I would recommend this dealership..
Matt was very helpful and knowledgeable. I appreciate his effort in helping in anyway he can. Great job!
Dominic Bailey was excellent! Very comfortable with the process,! love the car, I really enjoyed my experience.
A little disappointed this time around, got in the car stated it was washed it was not, the MIDDLE ARM rest was dirty from Someone putting their arm there (BLACK dirt/sweat) the communication was good, but disappointed they said it was washed and Vacuumed and it was not! We had already been there almost 2 hours, so we just left at this point didn't want to wait longer, but they really should clean up after themselves being in someones car with TAN interior / serivce advisor very nice
Great customer service professional interaction fast response happy staff clean waiting room smiling faces Excellent
The service department was quick and the service writer was very friendly. I will gladly refer the dealshop to others.
Doing business at Lakeland VW was the easiest dealership experience I have ever had. Martin was a great sales person who wasn’t pushy and helped find the exact vehicle to meet my family’s needs. Larry in the finance office was great and didn’t try to push any service plans that I did not want. From start to finish I would recommend Martin, Larry and Lakeland VW.
Very helpful and friendly Service Department staff that values their loyal customers and makes them feel welcome and appreciated.
The service was thorough and fast. Ashlee Davis is the best service manager I’ve ever seen. She explains everything in detail.
Service was great this time. Brought my car in for a non-mechanical repair (rim) and yet again, all went well. Ashleigh and Matthew both did a fantastic job as always.
I had a great experience purchasing my 2026 Atlas and trading in my 2022 Tiguan. A big thank you to Dominic Bailey, Larry in Finance, and Jeff for making the entire process easy and stress-free. They were professional, friendly, and truly took great care of me from start to finish. I highly recommend working with them if you're looking for outstanding customer service!
Our daughter is just turning 16 and needed a car. Buying a third car was not something we were excited about. However after a plan to give our daughter one of our current vehicles we decided to purchase a Volkswagen. This is our first Volkswagen and our family including our daughter couldn’t be happier. Dominic and the crew at Lakeland Volkswagen couldn’t have been more helpful or accommodating. Would definitely recommend giving them a chance.
I am so glad we chose VW Lakeland to buy our new Tiguan. The “small town” feel in a larger town was welcoming. I loved the simplicity of the dealership and the professionalism of Dominic. He made buying a car easy and simple!!!
We had a wonderful experience at Lakeland Volkswagen. Dominic and Carlos were personable, were willing to work with us on the price of the vehicle, and gave us a smooth, hassle-free process on buying our car. We would definitely come back and buy from them again.
Dominic and the rest of the team at Lakeland VW went above and beyond -staying an hour after close- to get me the car I wanted at a fair price.
Great staff, very friendly and professional. Knowledgeable technicians and very clean facilities. 100 percent recommended.
During my time at VW of lakeland i was assisted by dominic. He was very helpful helping me find a suitable replacement for my vehicle while i was there originally for service. I was not expecting to buy a vehicle that day but ultimately i got a great deal for my trade in. I did not feel pressured from anyone like other dealerships and both dominic and the rest of the staff made me comfortable throughout my purchase.
Bought new Tiguan from Dominic. He was great. He walked me through the process, step be step answering all questions. My husband went back a few days later and bought a Jetta from him also. Dominic and Lakeland Volkswagen is wonderful and I look forward in continuing this car buying relationship.
My experience purchasing my 2026 Kia Sorento S at Volkswagen Lakeland was absolutely fantastic thanks to Dominique and Larry. From the moment I arrived, they made the entire process smooth, easy, and completely stress-free.
Both of them were incredibly attentive—always checking in, answering every question, and making sure I felt comfortable and confident with each step. What really stood out was how genuinely cool and personable they both are. No pressure, no hassle, just real people who clearly care about giving customers a great experience.
If you’re looking for a team that treats you right and makes buying a ... Read More DealerRater - Jul 7, 2026
Dropped car off and it was repaired on time on budget great place to get your car worked on.
Everyone is very pleasant and helpful. They kept me informed of the progress and checked on me several times
Carlos at Lakeland VW was an excellent guide on our car shopping trip. Friendly, knowledgeable and no pressure. We are VERY happy with our new Tiguan!
The service was great . They are always veery helpful with my Volkswagen Jetta. Thank you
Nobody likes having to take their car to get serviced, but I can say that Lakeland VW does their very best to make sure the process is as painless as possible. I have never had a bad interaction with any of the service team and they always make me feel like I'm the most important customer in the world. That is what separates a transaction from "good customer service". Cheers again Lakeland VW team!
I was traveling from Florida back home to Huntsville, AL when my vehicle developed mechanical problems. From my initial call to the service department, all actions were exceptional. I'm a long-time customer of VW, having purchased eight vehicles from the Delray Beach VW and Huntsville, AL Dealerships, the services and assistance, I received from the Lakeland Dealership was outstanding. I was really taken care of and was able to get back on the road. Bravo Lakeland VW.
It was a pleasure working with a dealership with honesty and integrity and highly recommend them
Ashleigh was amazing, Great Service Advisor willing to help and keep me updated. Thank you!
Ashleigh Hernann and Dan the master mechanic are truly amazing! Knowledgeable professionals that are friendly and helpful always
Service department is very slow and nonchalant. It took a week to get an appointment. I scheduled first thing in the morning got there early. They told me it would only be one hour for an oil change.. I told them I did not need a car wash or anything like that. It took two hours and they washed my car.. at an hour and a half. I went to them and said I had another appointment in 30 minutes and needed to be out of here. The lady at the counter could care less and went on about her business ... Read More DealerRater - Jun 25, 2026
This dealership is a very clean facility and the staff is very friendly. Service was completed by the promised time.
This repair was stressful and costly, but Ashley helped immensely with everything. VERY much appreciated!!
Will never go back. Employees were walking through areas where customers wait cussing and being rude
A little unprofessional, not very customer friendly, doesn’t work with a sense of urgency, and left my vehicle in a hazardous situation upon work completed.
I love the staff there very friendly and helpful. And the waiting room is very clean
Dominic was amazing! He made the experience a joy. I enjoyed the experience at Lakeland VW.
I always appreciate the clarity of information and service I receive from the VW Lakeland dealership.
The service was great and Matt did an awesome job assisting me from the time I dropped off my car until the service was done. He kept me updated during the whole process and even washed and vacuumed my car. Keep up the great work! Matt, service
Could use a lot of work, but the young lady that helped me was very good!
Did not give last star because I was never told my car was finished and could be picked up even if it was without a car wash. I communicated clearly on the order and also when I called to keep in touch since I had to know because I have to coordinate work schedules and rides if kept longer...I specifically told you to NOT roll my passenger window down (you did and could've caused more damage). I had to call you for updates yet was heavily charged for the work. I am happy I did not have to ... Read More DealerRater - Jun 10, 2026
It was great working with the Sales Representative Dominic Bailey. He is very professional, explains the car buying process well, delivers expectations, and follows up timely. The finance manager Larry Riddle was very friendly, personal, and explained going through the loan process well and the extended warranty offers as well. I would only give 4 out of 5, due to that working with the Assistance Finance Manager Charles was way to aggressive with trying to get the car sale done on Sunday that when I went back out to my car to leave the lot he tried to come up to me ... Read More DealerRater - Jun 7, 2026
Great experience!!! Was there for an hour 20 minutes walked out with a new car ! Great service great guys good team.
Lakeland VW is my choice dealership to go to for service and purchasing they check for all the necessary things you might be due for and it keeps me worry free and I always appreciate their friendly and professional attention as well.
Fast and easy, process, they are very patient and understanding with you. 100% recommend. Dominic is the man!!
There are always good service and people trying to help you no matter what. Thank you
Outstanding service at Lakeland Volkswagen. My service advisor, Ashlee, coordinated my battery replacement programming and oil change efficiently. Her communication and professionalism made the overall customer experience excellent.
The whole staff welcomes you like family at christmas dinner party, Ashley at the front desk is knowledgeable, helpful and very informative, has always addressed my concerns with pure honesty. The techs are trustworthy and experienced, VW LAKELAND IS MY VOLKSWAGEN PRIMARY CARE PHYSICIAN for the life of my car
The dealership attempted to overcharge me for a service I did not need (an update that my car already had), and got rude and disrespectful at time of pickup.
Dominic and the whole crew Lakeland VW were great when helping us purchase our daughters first car. Would definitely recommend them to anyone looking.
Best ever experience buying a car. No back and forth haggling. Just one initial fare offer for my trade in and one fare price for the new car. Done and dusted in one visit. Thank you Dominic and Lakeland VW. See you at the first service interval.
I have been taking my vehicle to Lakeland Volkswagen for over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There has been some turnover of personnel in the service department which is expected, but Ashleigh Hernan has been there since I purchased my VW (two of them) and she is consistently attentive to why I take my vehicle and is courteous always and keeps me informed of the progress on my service calls,
Great service! Friendly staff! They took care of le Of all Of My concerns in a timely fashion. Thank you again
Martin the sales guy was amazing! Once I realized the starting price if the vehicle was under 20k I was like sign me up! Little did I know by the time I left I would be paying 8k over the original price. Larry broke down how Gap works but failed to break down how 16k ends up 24k. I am just a girl lol 😂. It’s all good though, God sees everything we do and I am sure it will be ok.
I’m love this dealership in Lakeland the folks here are always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out
Oil level low and charge me for 6 qrts. This is ridiculous. To me thats stealing
There seems to be very little sense of customer service or effort to accommodate clients. Matthew called me “bro” 2 times during a 4 mins conversation.
I had a great experience! Everyone was so friendly and I never felt the pressure I have felt at other dealerships. Everyone I worked with was very knowledgeable, and if they didn’t know the answer they quickly found it for me.
A Oil iChange turned into a 3 day affair because 2 new tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I bought a new car