Customer Testimonials

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DealerRater Dec 5, 2022

Always friendly and helpful. Clean and professional atmosphere. Great customer service. Willing to accommodate customers needs.

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Facebook Dec 2, 2022

The sales folks are great to work with

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DealerRater Nov 29, 2022

Great customer service, had a smooth transaction thanks to these folks really appreciate their willingness to work with the customer in getting what they want. Thank you!

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DealerRater Nov 24, 2022

Hunter was very knowledgeable and easy to deal with. Great selection of cars and nice facility.

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DealerRater Nov 22, 2022

It was quick and easy to get thru the process over the phone and via text

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DealerRater Nov 22, 2022

Great dealership. Very prompt to my concerns and pay attention to my needs. Very personable

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DealerRater Nov 19, 2022

Every experience I have had with this dealership has been positive. This includes the initial purchase, regular service and recalls. My most recent visit found me pressed for time. I explained my situation to the service advisor. He assured me that they would get me in and out quickly. They exceeded my expectations.

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DealerRater Nov 19, 2022

Very efficient facility and great customer service. I was in and out, made out before estimated time.

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DealerRater Nov 19, 2022

Fantastic dealership experience. My salesman, Will Maldonado is very knowledgeable, easy going and not pushy. I received what I wanted for my trade-in and OTD numbers on a 23 GTI-S. Definitely would recommend to friends and family. VW has a ton of standard features other manufacturers charge extra for. The quality and refinement of VW is classes ahead known competitors. After my experience, I’d buy another VW and from this dealership. The wifey was eventually wanting to replace her 2017 Jeep Grand Cherokee with the the new Wagoneer. She now may want to get a VW Atlas.

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DealerRater Nov 18, 2022

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DealerRater Nov 17, 2022

The personnel were very knowledgeable and professional. They performed the work on my car in a quick and efficient manner.

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Facebook Nov 17, 2022

personnel around company are really people oriented. Excellent service

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DealerRater Nov 16, 2022

Dealership was. Clean and the people were friendly. The car was done in good time and was washed when returned..

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DealerRater Nov 12, 2022

Always friendly and do their best to please you. I get fast service every time.

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Facebook Nov 11, 2022

Excellent Service. It was great working with Robert.

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Facebook Nov 10, 2022

I have always had interest in binary trading so I can invest for myself and my family, but I was scared of lost until I got convinced by seeing a lot of people giving testimonies about Mrs Elizabeth Bays an expert binary trader. and then i decided to finally give it a trial, so far so good, I have made 15,500$ in just a couple of weeks I started trading. Don't waste more time contact her via Email: [email protected] WhatsApp:+1 {209}896-9431

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Facebook Nov 9, 2022

Excellent service. Hunter made the entire process seamless. Great job! Go see him.

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DealerRater Nov 9, 2022

Exelent service very Cain and professional.Thank you Michelle thank you very much I see you soon

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DealerRater Nov 5, 2022

I look forward in doing business with lakeland vw again, I had a great experience.

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DealerRater Nov 4, 2022

Easy to schedule appointment, professional employees, friendly employees, good advice, clean environment, easy to space seating.

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DealerRater Oct 31, 2022

Our saleman, Anthony, was very down-to-earth and funny! He made the entire process a lot less stressful than it could have been.

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Facebook Oct 31, 2022

They were extremely helpful and understanding. Ashley Broyles and Anthony Walters we’re amazing people and did everything they could to make sure I got the vehicle I wanted as well as needed and even went so far as to help me find the best people to finance through. Thank you both for being such awesome people.

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DealerRater Oct 30, 2022

Very friendly, caring people, fast service. Would recommend the service department. They wasn't pushy on the service that the car needed. I had a choice of doing a little at a time or all maintenance needed.

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DealerRater Oct 29, 2022

Fast service. Very polite. Got everything done in a timely matter. Will definitely recommend this place to friends and family.

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DealerRater Oct 29, 2022

Good people, but prices are too high. Example: plastic VW wheel emblem $37.00, Three hours waiting- $333.00 labor, Stabalizing sensor more than $200.00. When I had my VW disel auto-- front right headlight bulb went out. Dealership wanted more than $70.00 to replace. I went to AutoZone and purchased part for $19.95. The clerk even came out and showed me the proper way to replace. I realize the dealership has to make a profit, but the markup is rediculous.

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DealerRater Oct 27, 2022

Grate service, the employees very nice and available to answers questions, thanks for the service

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DealerRater Oct 27, 2022

Service was on time, complete and fixed all my issues! That is all I can say

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DealerRater Oct 26, 2022

Warranty repair was done quickly and vehicle was returned in great condition. Parts were ordered and came jn within days.

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DealerRater Oct 26, 2022

Everything was taken care of perfectly and we were able to have everything completed in one day.

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DealerRater Oct 26, 2022

Service was fast and efficient. Service advisor was helpful and quick to imitate with the problems I had with my GTI

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Facebook Oct 26, 2022

great fast friendly service

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DealerRater Oct 25, 2022

Dealership is always friendly and communicates what needs to be done. Service is relatively quick.

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DealerRater Oct 21, 2022

Fast, Friendly service. This is a smaller dealership, so it pays to have max customer service. The part I needed was not available, it was ordered and received, job completed in two days which is very sufficient and goes a long way with me. I did purchase a Volkswagen Atlas here for my wife as well in the past year, I will definitely be bringing that one here for service as well.

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DealerRater Oct 21, 2022

Very timely, friendly and comprehensive. They also do a good job of analyzing the entire car and explaining issues.

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DealerRater Oct 19, 2022

Matt in service is such a great guy. He goes out of his way to make your experience a good one. A pleasure to do business with.

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Facebook Oct 19, 2022

I received great customer service when I took my car in for service both times. very friendly employees and they make sure I knew what was going on with my car. completely satisfied.

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Facebook Oct 18, 2022

very friendly and awesome customer service

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DealerRater Oct 15, 2022

Lakeland VW has gone above and beyond with recent service trips I have had to make! Matthew in the service department has kept me informed on problems found during diagnostic, what the repairs would be, and about how long my wait would me. The service crew has worked in a timely manner to diagnose and resolve problems with my 2018 Atlas. I truly appreciate the attentive to detail to ensure that my family vehicle is safe, AND comfortable, to drive. As we prepare for the holiday season, I know that Lakeland VW has and will continue to ensure that my VW ...

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DealerRater Oct 14, 2022

Everything went smoothly, everybody was cool as xxxx. I’m looking forward to come back

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DealerRater Oct 13, 2022

Buying my new car was simple. I appreciate the kindness and sense of humor. Everyone went out of their way.

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DealerRater Oct 12, 2022

The service was fantastic! Kaitlyn went above and beyond to get our car repaired under warranty, as well as put us in a loaner while the work was being done. We will definitely use them again!

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DealerRater Oct 9, 2022

Lakeland Volkswagen has excellent mechanics and customer service representatives. We will definitely keep going back to Lakeland VW for future work.

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Facebook Oct 8, 2022

they do a great job of keeping you informed what's going on

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DealerRater Oct 8, 2022

I was happy that my moon roof was able to be closed besides an oil change.

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DealerRater Oct 7, 2022

Matt is helpful and knowledgeable. The whole experience went smoothly and my car was fixed faster than I expected.

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DealerRater Oct 6, 2022

Ashley was the best she knows her job she made us feel right at home best car salesman or woman lol I’ve ever dealt with ,she knows about the VW and set up our phone to the car ,all and all she was fantastic

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DealerRater Sep 26, 2022

Did a great job in good time but forgot to do my oil change. Promised a discount on that when I bring it in.

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DealerRater Sep 25, 2022

Great service, I have had them service my car a few times and have always been satisfied.

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DealerRater Sep 24, 2022

Did 10000 mile service on both vehicles and had it both done before noon and had us back to work 😀

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DealerRater Sep 24, 2022

No pressure tactics, great prices and high quality cars, and knowledgeable staff, overall wonderful experience!

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DealerRater Sep 24, 2022

Excellent service! They were very helpful in getting my engine replaced and coolant issue taken care of. I will continue to get my car serviced here over and over again

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DealerRater Sep 22, 2022

Matt is the best. Always getting answers when needed and always taking care of customers!

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DealerRater Sep 22, 2022

On time and work finished well. Communicated well w me on status and cost was fair.

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DealerRater Sep 22, 2022

Lakeland VW has excellent staff and mechanics. They are competent and friendly. We plan to have our car serviced at Lakeland VW on-going.

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Facebook Sep 21, 2022

prompt service! clear options

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DealerRater Sep 21, 2022

Anthony is awesome! He’s helpful and professional, we had such a wonderful experience with him.

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DealerRater Sep 21, 2022

A little pricey, but great for specialist repairs. I would go to a general workshop for general servicing.

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DealerRater Sep 21, 2022

I am always treated like a valued customer any time I go to Lakeland VW.

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DealerRater Sep 21, 2022

I am always treated like a valued customer every time I go to Lakeland VW.

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DealerRater Sep 21, 2022

They went above and beyond to make this experience enjoyable & my family is very thankful! My family and our needs truly mattered to this business.

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DealerRater Sep 20, 2022

Kaitlyn at the service desk is great to work with. I am very happy with the work performance provided. They are always up front with every possible scenario so there aren’t any surprises. They provide transportation if you want to go somewhere while your vehicle is being repaired. I have to travel over an hour to get there, so every convenience they provide is very much appreciated.

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DealerRater Sep 20, 2022

Very well run and efficient service department. Staff is courteous and helpful. Comfortable areas available if you are waiting while car is being serviced. If parts are not on hand, the parts department does a great job of expediting their quick acquisition. Just a great dealership over all.

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DealerRater Sep 18, 2022

VERY pleasant buying experience. There is a family atmosphere that makes the entire process seamless and enjoyable.

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DealerRater Sep 15, 2022

We went to fix our Volkswagen Passat and we ended up with a Jetta The staff is real friendly and helpful Thank you

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DealerRater Sep 13, 2022

Great service department. They were quick and on time. Nice having the board monitor to let you know status of your service.

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DealerRater Sep 13, 2022

Service department is very helpful and nice. Willing to help with any problems I may have.

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DealerRater Sep 8, 2022

Customer service at its finest. Thank you! Appreciate everyone who took care of my vehicle.

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DealerRater Sep 8, 2022

Very pleased while servicing both my Volkswagens. Made an appointment for my vehicle, an ID4 and was happy they were also able to service my wife’s Taos that morning also. Jeff my service advisor was courteous, knowledgeable & professional. Jeff ensured I got in & out with both my VW’s. Thanks Jeff & Lakeland Volkswagen!

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DealerRater Sep 7, 2022

The process was super easy, everyone I worked with was very pleasant, and it was a decently quick process. Every document was explained to me before signing, as well as assurance of care. It was great to be taken care of and not having to stress the car buying process!

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DealerRater Sep 7, 2022

The staff was very friendly and made sure my appointment was quick and easy, which was nice for the beginning of my day.

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DealerRater Sep 5, 2022

Called that morning to bring it in for a flat tire, they didn’t have my tire in stock had to go back the next day. Over the weekend had to put air in the tires they were all low the tire sensor came on.

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DealerRater Sep 4, 2022

Matt was my associate and he was very professional. He took a detailed inspection and fixed everything that needed to be fixed.

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DealerRater Sep 3, 2022

Great service very knowledgeable. I will recommended 100%. It was a.great purchase for my family

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DealerRater Sep 1, 2022

The staff is very friendly. I have worked with all of the departments and they are all knowledgeable and friendly.

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Facebook Aug 31, 2022

great service, friendly service

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DealerRater Aug 30, 2022

This was my first time at this dealership and the experience with the service department was easy, professional and my contact, Jeff, put my mind at ease from the first conversation with him. It was the type of experience you hope to have any time you have to bring your car for service, expected or for an unexpected repair.

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DealerRater Aug 28, 2022

The employees were very nice and easy to work with. The dealership was well kept and clean.

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Facebook Aug 26, 2022

-UPDATE ADDED- I bought my 2022 GTI from an Orlando VW branch, as Lakeland didn’t have the vehicle in stock, unfortunately. To my dismay, I ran into a problem with the vehicle at 800 miles. 😢. The Lakeland branch gladly serviced the vehicle and put me in a loaner. A few days later, same issue arose, or so we thought. It was a much greater problem. Again, the Lakeland branch stepped up to tackle this issue. Went above and beyond! Got me back on the road much sooner than anticipated. All with friendliness and professionalism. Jeff and Matt, in the service dept, ...

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DealerRater Aug 26, 2022

They did such an amazing job even though my appointment did not cross over, they took care of me thanks VW

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DealerRater Aug 26, 2022

Pleased with serviced and auto agreements looking forward to enjoying my vehicle will make sure I recommend to others

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Facebook Aug 21, 2022

Great service, great team, efficient, on time.

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DealerRater Aug 20, 2022

Fast and great work, I’m will recommended. Not to much cara in local too

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DealerRater Aug 19, 2022

What a great team at Lakeland VW! We have now bought our 7th car from Lakeland VW, and each time we have been treated like family. The “old way” of selling cars is just not done at Lakeland VW. They just know how people like to be treated, with integrity and openness.

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DealerRater Aug 19, 2022

Dealership has friendly professional people with wonderful attitude work was done on time as promised

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DealerRater Aug 18, 2022

Greeted promptly with a smile. Excellent service and wait time. Was showed where I could get water or coffee. Everyone were very friendly and my vehicle was returned after car wash. Excellent service!

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DealerRater Aug 17, 2022

Always satisfied with Lakeland Volkswagen! Purchase, and service all my Vdubs here. Very professional and courteous.

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Facebook Aug 3, 2022

Jeff has always been extremely professional & accommodating. I’ve haven’t walked out dissatisfied. The sweet girl on the other end of the service line is perfect for the job. ( I do feel my last window repair should have been warrantied from last repair. )

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Facebook Aug 2, 2022

great customer servce and superb work!

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Facebook Jul 21, 2022

The service is great. Everyone is very friendly and helpful. It's a no stress environment.

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Facebook Jul 9, 2022

Lakeland Volkswagen in a very friendly place which in clean and open and the sales persons are quickly attentive to you when you walk through the door. My person, Michelle Barnett, was one of the most delightful people I’ve dealt with in this place. She and others were ready and willing to help me with whatever it is I needed. The finance person, Larry, I do not recall his last name, also made me feel so good about the choices that I made. They are not pushy and the overall feel of the place is warm, friendly and welcoming. ...

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Facebook Jul 7, 2022

When the serviceman couldn't answer my question he went to the mechanic and found out.

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Facebook Jul 7, 2022

friendly staff make you feel like at home.

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Facebook Jul 7, 2022

Good service and explained things thoroughly

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Facebook Jul 5, 2022

Jeff was very helpful. He repaired our car when we were afraid it couldn’t be. Very happy with the outcome.

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Facebook Jul 2, 2022

I brought my 2011 Jetta in because my check engine light had come on. They were very busy that day and told me I would have a result for my diagnosis this past Thursday (6/30/2022) and anticipated the work to be done by Friday closing. Jeff and the Lakeland VW team did a great job and finished the work that same day. Thank you for a great experience!

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Facebook Jun 28, 2022

Explanation of what the problem was.

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Facebook Jun 22, 2022

We’ve worked with Anthony for the purchase of our son’s new vehicle. He was an exceptional sales person, being very knowledgeable, highly professional and courteous. We’ll be sure to come back to Lakeland VW and see Anthony for our future vehicle needs.

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Facebook Jun 21, 2022

lakeland vw came through for me. Jeff in the service department was 1st class. thanks for making a bad situation, on a car your facility didn't sell, into a positive experience. kudos!!!

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Facebook Jun 14, 2022

Best car buying experience I have ever had. Hiram was my salesman and he was awesome. Even the finance side was easy. Literally in and out in less than 30 minutes.

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Facebook Jun 10, 2022

My sales person Michelle was awesome, and so easy to deal with. Actually, everyone in the dealership was kind and inviting. I have never had such a pleasant experience buying a car. This is the place to go in Lakeland!


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