Overall this was a very good experience for service with shuttle to and from dealer and office; prompt attention to service; explanation of what they would do, fairly priced, and friendly, professional treatment.
We were shopping for our daughter’s first car and are so glad we chose Lakeland VW! Friendly service, great prices! Michelle Barnett provide exceptional sales and customer service. The process of financial paperwork went smoothly & was quick. We will purchase from them again!
Dropping off the car at the scheduled appointment time was painless. Was instructed every service that was going to be done for the 20,000 miles maintenance. Car was ready within a couple hours.
First tome there; oil change. They were quick , prompt, courteous and was available to answer questions as needed. I look forward to getting my brakes done.
Great customer service, friendly staff, and good prices. We were not rushed to make a discussion. Also it was a speedy process. Nothing is worse than sitting at a dealer all day to buy a car. We were in and out in less than three hours and most of that time was looking at multiple cars and test driving. Thank you VW. I would definitely buy another car from this dealership and refer my friends.
Best possible customer service here! Going above and beyond for me for years. Sales department is incredibly knowledgeable, yet low key. Every manager is willing to help. I also know they do a lot for the local community. Thanks Lakeland VW!
Overall I was happy with my experience at Lakeland VW. The main issue I had with the dealership was all the fees they charge. Sure their price was a little better than another dealership, but their fees were excessive. If another dealership had the vehicle I wanted I would've went there for sure. Israel was a great sales rep though. The free car wash service is kind of a joke though. I've been twice and the first time they just sprayed with water and said it was washed. The second at least they washed some, but not the wheels. Guess ...
A great visit, as always. Thank you for taking care of my oil changes and other service needs. Experiences at Lakeland VW are always prompt and include great service.
Team was very friendly! Lyndsay kept updating me on the progress so I knew how much time was left. Waiting are is very comfortable and clean.
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